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「Worse experience ever. Check-in was meant to be 5pm but I wasn’t given access until around 8:30pm due to their own failure to provide entry details, despite repeated attempts to contact them. When I finally got in, the room was clearly used and filthy with towels on the floor and with rubbish left behind. I then had to wait even longer to be moved to a different room. This is basic hospitality and they completely failed. The staff didn’t even offer a simple apology or any sort of compensation,...

「The staff and communication prior and during the trip was excellent. Location was great, a Co-Op near by and a 10 min walk from Print Works, AO Arena - not far from everywhere really. Room was clean and tidy, spacious and equipped suitably. The boiler was rather noisy, and there was a slight food smell on the linens. Lovely welcome pack on arrival e.g. coffee, sugar, tea, hot chocolate and cookies, but no milk. Thankfully Co-Op over the road so not too much of a problem. The place was...

「The place was in a perfect location right in the centre of the city. Huge apartment for 2 people, amazing modern kitchen and lovely comfy bed. Security was amazing...key fobs to get into the building/access the lift and apartment. Beautifully clean and modern apartment with trendy kitchen/appliances. Great communication with the owner, pretty instant to be honest. Would defo stay again! 」

「Great location. Good access to university district and other parts of city. Close to Oxford Rd station. Bit of a mission to find the room. 」

「Muy buenas instalaciones, check in muy fácil... verificar ubicación antes de reservar」

「Basic facilities not working and no response from staff! Shower stopped working and reception said they couldn’t fix it until days later and couldn't offer me an alternative room. Calls to the management go to voicemail. Emailed them asking for a partial refund, no reply at a week later. Walls are thin so you can hear other guests. Really bad experience.」

「Clean room and bathroom, quite and nice staff」