Dear KakuyasuThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a mainly positive experience.We hope you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

Dear MasakoThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a mainly positive experience.Belatedly, we can only apologise that you were disappointed with the first room allocated. If any of our guests highlight their dissatisfaction with our accommodation, our team will always to their utmost to offer an alternative. I am pleased that we were able to move you to a room with a larger bathroom.Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. Our guests also have the choice of using South Kensington or Knightsbridge underground stations, or using the No 14 bus which is a 24hr service, which makes travelling around the capital easy. Thank you for your positive feedback regarding the friendly, helpful smiling service. Overall we are thrilled that you had an enjoyable stay and we hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

Dear KimotoThank you for taking the time to review The Rembrandt Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. Thank you for awarding us your top score. Thank you for your lovely comments regarding the friendly, courteous service, we are delighted that you feel the hotel are well-trained.The Rembrandt is a traditional, four star hotel.We hope that you will consider returning to us again on a future occasion.On behalf of all the team we would like to wish you a Happy & Healthy New Year.Kind regardsSarova Hotels Customer Service Team

Dear OsamuThank you for taking the time to review The Rembrandt Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. Thank you for awarding us your top score. We are pleased that you had a lovely stay, that we provided great hospitality plus an excellent breakfast.We hope you will consider returning to us on a future occasion.On behalf of all the team we would like to wish you a Happy & Healthy New Year.Kind regardsSarova Hotels Customer Service Team

Dear MichikoThank you for taking the time to review The Rembrandt Hotel.We are thrilled that your recent stay was a mainly positive experience.We are pleased you had a comfortable stay.We hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

Dear MIHOThank you for taking the time to review The Rembrandt Hotel and for your photograph!We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. Thank you for awarding us your top score. We hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

Dear TakahiroThank you for taking the time to review The Rembrandt Hotel.We are delighted to note that your recent visit was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.We hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

Dear HeyThank you for taking the time to review The Rembrandt Hotel.We are delighted to note that your recent visit was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.We are thrilled that you had a very nice stay. We hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

Dear HarukoThank you for taking the time to review The Rembrandt Hotel.We are sorry for the shortfalls which you experienced, especially as you feel that the air conditioning was noisy.Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. Our guests also have the choice of using South Kensington or Knightsbridge underground stations.We hope that the positive aspects of your stay outweigh the negative and that you will consider returning to one of our hotels again in the future.Kind regards Sarova Hotels Customer Service Team

Dear YumikoThank you for taking the time to review the hotel.We are sorry that on this occasion your stay failed to meet your expectations. Thank you for sharing your feedback.We wish you had a more positive experience whilst being our guest.Kind regardsSarova Hotels Customer Service Team

Dear YuiThank you for taking the time to review The Rembrandt Hotel.We are delighted to note that your recent visit was a positive experience and that all aspects of your stay met or exceeded your expectations.We hope that you will consider returning to one of our properties in the future.Kind regardsSarova Hotels Customer Service Team

Dear DaisukeThank you for taking the time to review The Rembrandt Hotel.We are delighted to note that your recent visit was a positive experience and that all aspects of your stay met or exceeded your expectations.We hope that you will consider returning to one of our properties in the future.Kind regardsSarova Hotels Customer Service Team

Dear Masatoshi Thank you for taking the time to review The Rembrandt Hotel. We are delighted to note that your recent visit was a positive experience and that all aspects of your stay met or exceeded your expectations. We hope that you will consider returning to one of our properties in the future. Kind regards Sarova Hotels Customer Service Team

Dear DavidThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for your lovely feedback we are delighted that overall you had an excellent stay.We hope that you will consider returning to one of our properties again in the future. Kind regardsSarova Hotels Customer Service Team

Dear JohnThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a mainly positive experience.Belatedly, we can only apologise that you felt that the blanket was too think and heavy.We hope that the positive aspects of our stay outweigh the negative and that you will consider returning to one of our properties again the future.Kind regardsSarova Hotels Customer Service Team

Dear Jian XiaThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.We hope that you will consider returning to one of our properties again in the future. Kind regardsSarova Hotels Customer Service Team

Dear EuiseokThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. Our guests also have the choice of using South Kensington or Knightsbridge underground stations or alternatively the No 14 bus which is a 24hr service into the West End, which makes travelling around the capital easy. As you know our neighbourhood also benefits from an abundance of restaurants, bars and cafes which cater to all culinary tastes and monetary budgetsThank you for your lovely feedback regarding the team, we are thrilled that they were very friendly and helpful. We are pleased that we provided clean, spacious accommodation.We hope that you will consider returning to one of our properties again in the future. Kind regardsSarova Hotels Customer Service Team

Dear RussellThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. Our guests also have the choice of using South Kensington or Knightsbridge underground stations or alternatively the No 14 bus which is a 24hr service into the West End, which makes travelling around the capital easy. As you know our neighbourhood also benefits from an abundance of restaurants, bars and cafes which cater to all culinary tastes and monetary budgets.We are thrilled that our team provided great service and assistance, especially Pablo on Concierge who helped organise your trips and tours.We hope that you will consider returning to one of our properties again in the future. Please come back soon!Kind regardsSarova Hotels Customer Service Team

Dear MichaelThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.We hope that you will consider returning to one of our properties again in the future, especially as you feel that The Rembrandt was an excellent find.Kind regardsSarova Hotels Customer Service Team

Dear VictorThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. Our guests also have the choice of using South Kensington or Knightsbridge underground stations or alternatively the No 14 bus which is a 24hr service into the West End, which makes travelling around the capital easy. As you know our neighbourhood also benefits from an abundance of restaurants, bars and cafes which cater to all culinary tastes and monetary budgetsThank you for your lovely feedback regarding the team, we are thrilled that they were very friendly and helpful. We hope that you will consider returning to one of our properties again in the future. Kind regardsSarova Hotels Customer Service Team

Dear NancyThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. Our guests also have the choice of using South Kensington or Knightsbridge underground stations or alternatively the No 14 bus which is a 24hr service into the West End, which makes travelling around the capital easy. As you know our neighbourhood also benefits from an abundance of restaurants, bars and cafes which cater to all culinary tastes and monetary budgetsWe are thrilled that we have provided a very comfortable bed.We hope that you will consider returning to one of our properties again in the future. Kind regardsSarova Hotels Customer Service Team

Dear PeterThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.We are thrilled that you found the team friendly and helpful.We certainly hope you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

Dear NiraThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.We are thrilled that we provided spacious, comfortable accommodation, with a beautiful bathroom and friendly, helpful service.We certainly hope you will consider returning to us on a future trip to London. Kind regardsSarova Hotels Customer Service Team

Dear MeghanThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. As you know our neighbourhood also benefits from an abundance of restaurants, bars and cafes, which cater to all culinary tastes and monetary budgets.We are thrilled you enjoyed our extensive buffet breakfast.We certainly hope you will consider returning to us on a future trip to London. Kind regardsSarova Hotels Customer Service Team

Dear KevinThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.We are thrilled that we provided large accommodation in a quiet location.We certainly hope you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

Dear TheresaThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. As you know our neighbourhood also benefits from an abundance of restaurants, bars and cafes, which cater to all culinary tastes and monetary budgets.We are thrilled you found the team friendly and describe the hotel as great.We certainly hope you will consider returning to us on a future trip to London. Kind regardsSarova Hotels Customer Service Team

Dear SajaThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a mainly positive experience.Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. As you know our neighbourhood also benefits from an abundance of restaurants, bars and cafes, which cater to all culinary tastes and monetary budgets.We are thrilled that you found the team friendly and helpful.We hope that the positive aspects of your stay outweigh the negative and that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

Dear LoriThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a mainly positive experience.We are pleased that you had a great stay and that you found Neil our Head Concierge, the friendliest person, he is an asset to the hotel.Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. As you know our neighbourhood also benefits from an abundance of restaurants, bars and cafes, which cater to all culinary tastes and monetary budgets.We hope that the positive aspects of your stay outweigh the negative and that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

Dear MurielThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.We are thrilled that you describe the hotel as excellent and found the team friendly, helpful and on hand at all times to assistThank you for your kind feedback regarding our very good breakfast and excellent housekeeping standards.We certainly hope you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

Dear JoanThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.We are thrilled that you appreciated your complimentary drinks voucher and enjoyed our very good breakfast.We certainly hope you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

Dear ObadahThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. As you know our neighbourhood also benefits from an abundance of restaurants, bars and cafes, which cater to all culinary tastes and monetary budgets.We are thrilled that you describe the hotel as excellent and found the team friendly and helpful.We certainly hope you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

Dear Thank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a mainly positive experience.We are thrilled that you describe us as cosy and comfortable.We hope that the positive aspects of your stay outweigh the negative and that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

Dear ThomasThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.We hope that you will consider returning to one of our properties again in the future. Kind regardsSarova Hotels Customer Service Team

Dear MargaretThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a mainly positive experience.Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. Our guests also have the choice of using South Kensington or Knightsbridge underground stations or alternatively the No 14 bus which is a 24hr service into the West End, which makes travelling around the capital easy. We are pleased that we provided comfortable accommodation with a good buffet breakfast including vegetarian options.Belatedly, we can only apologise that you were unable to control the temperature of your bedroom and that you felt the hotel was dated.We hope that the positive aspects of your stay outweigh the negative and that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

Dear AnnaThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. Our guests also have the choice of using South Kensington or Knightsbridge underground stations or alternatively the No 14 bus which is a 24hr service into the West End, which makes travelling around the capital easy. We are pleased that we provided comfortable accommodation, with a great breakfast and that you enjoyed relaxing in 1606 Lounge after a long day of sightseeing.We certainly hope you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

Dear StephenThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. Our guests also have the choice of using South Kensington or Knightsbridge underground stations or alternatively the No 14 bus which is a 24hr service into the West End, which makes travelling around the capital easy. Thank you for your fabulous feedback regarding the friendly, helpful, approachable service provided, we are pleased that the team went out of their way to assist.We certainly hope you will consider returning to one of our properties again in the future. Kind regardsSarova Hotels Customer Service Team

Dear RogerThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.We hope that you will consider returning to one of our properties again in the future. Kind regardsSarova Hotels Customer Service Team

Dear KarinaThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a mainly positive experience.Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. Our guests also have the choice of using South Kensington or Knightsbridge underground stations, or using the No 14 bus which is a 24hr service, which makes travelling around the capital easy. Belatedly, we can only apologise that you were unaware that there was a discounted daily fee for hotel residents to use Aquilla, we are sorry that this facility failed to meet your expectations.We hope that the positive aspects of your stay outweigh the negative and that you will consider returning to one of our properties again in the future. Kind regardsSarova Hotels Customer Service Team

Dear ghassanThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. Our guests also have the choice of using South Kensington or Knightsbridge underground stations or alternatively the No 14 bus which is a 24hr service into the West End, which makes travelling around the capital easy. Thank you for your fabulous feedback regarding your clean, comfortable accommodation and friendly helpful service.We certainly hope you will consider returning to one of our properties again in the future. Kind regardsSarova Hotels Customer Service Team

Dear MarionThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.We certainly hope you will consider returning to one of our properties again in the future. Kind regardsSarova Hotels Customer Service Team

Dear MerisThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. Our guests also have the choice of using South Kensington or Knightsbridge underground stations or alternatively the No 14 bus which is a 24hr service into the West End, which makes travelling around the capital easy. Thank you, for your fabulous feedback regarding your pleasant accommodation. Personal recommendations are always gratefully received.We certainly hope you will consider returning to one of our properties again in the future. Kind regardsSarova Hotels Customer Service Team

Dear SusanThank you for taking the time to review the hotel.Customer feedback is important to us as we use it to measure our strengths and weaknesses.It is always disappointing to receive negative feedback and we are sorry that your recent stay failed to meet your expectations. Overall, we wish you had a more positive experience whilst being our guest.Kind regardsSarova Hotels Customer Service Team

Dear StephenThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. Our guests also have the choice of using South Kensington or Knightsbridge underground stations or alternatively the No 14 bus which is a 24hr service into the West End, which makes travelling around the capital easy. Thank you for your lovely comments regarding the friendly, helpful service.We certainly hope you will consider returning to one of our properties again in the future. Kind regardsSarova Hotels Customer Service Team

Dear ChaseThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.Personal recommendations are always gratefully appreciated thank you .We certainly hope you will consider returning to one of our properties again in the future. Kind regardsSarova Hotels Customer Service Team

Dear AThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.We certainly hope you will consider returning to us on a future trip to London. Kind regardsSarova Hotels Customer Service Team

Dear ShannaThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. Our guests also have the choice of using South Kensington or Knightsbridge underground stations or alternatively the No 14 bus which is a 24hr service into the West End, which makes travelling around the capital easy. We hope you will consider returning to us again on a future trip to London. Please come back soon!Kind regardsSarova Hotels Customer Service Team

Dear DerekThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.We are delighted that you had a wonderful stay that we provided comfortable, well-appointed accommodation with an excellent buffet breakfast.Thank you for your lovely comments regarding the top notch service, particularly from our Concierge.We hope you will consider returning to us again on a future trip to London. Please come back soon!Kind regardsSarova Hotels Customer Service Team

Dear VictorThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.We certainly hope you will consider returning to us on a future trip to London. Kind regardsSarova Hotels Customer Service Team

Dear CarrieThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.We are delighted that you had a wonderful stay.We hope you will consider returning to us again on a future trip to London. Please come back soon!Kind regardsSarova Hotels Customer Service Team

Dear JulieThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. Our guests also have the choice of using South Kensington or Knightsbridge underground stations or alternatively the No 14 bus which is a 24hr service into the West End, which makes travelling around the capital easy. Personal recommendations are always gratefully received, so thank you.We hope you will consider returning to us again on a future trip to London. Please come back soon!Kind regardsSarova Hotels Customer Service Team