Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.
Located on the waterfront, Novotel London ExCeL is in Docklands neighborhood and is connected to a shopping center. The Crystal and O2 Arena are cultural highlights, and some of the area's notable landmarks include Royal Victoria Bridge and ISKCON Bhaktivedanta Manor. Check out an event or a game at Excel Exhibition Centre, and consider making time for Emirates Air Line Royal Docks Station, a top attraction not to be missed. Take an opportunity to explore the area for water adventures such as sailing.
4-star eco-friendly hotel connected to the convention center in Docklands
This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a coffee shop/café, a sauna, and self parking. All 257 soundproofed rooms feature free WiFi and 24-hour room service. For a bit of entertainment, guests will find LCD TVs with cable channels, and other amenities include minibars and coffee makers.
Novotel London ExCeL offers 257 accommodations with minibars and safes. LCD televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.
Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.
Recreational amenities at the hotel include a sauna and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
This property has signed the UNESCO Sustainable Tourism Pledge.
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Protective shields in place at main contact areas
Social distancing measures in place
Personal protective equipment worn by staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
Self parking on site (GBP 18 per night; includes in/out privileges)
Wheelchair-accessible parking available
Food and drink
Buffet breakfast available for a fee daily 6 AM–10 AM: GBP 16.45 per person
1 restaurant and 1 coffee shop/café
24-hour room service
Coffee/tea in common area(s)
Things to do
Dry cleaning service
Free cribs/infant beds
Free newspapers in lobby
24-hour front desk
Dry cleaning service
Conference space (4530 square feet)
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible bathroom (select rooms)
Assistive listening devices available
In-room accessibility (select rooms)
Roll-in shower (select rooms)
Wheelchair-accessible business center
Wheelchair-accessible fitness center
Wheelchair-accessible path to elevator
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair accessible (may have limitations)
Wheelchairs available on site
TV in lobby
Free cribs/infant beds
Food and drink
Connecting rooms available
Check-in from 2 PM - 5:00 AM
Minimum check-in age - 18
Check-out before noon
Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.
This property is closed from May 17 2020 to March 31 2021 (dates subject to change).
The following facilities or services will be unavailable from December 31 2020 to March 31 2021 (dates subject to change):
Due to COVID-19, this property’s food and beverage options may be limited.
Staffed front desk
Pets allowed for an extra charge of GBP 15 per pet, per night
Restrictions apply; for more information contact the property at the number on the booking confirmation
Children are welcome
Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding
Rollaway/extra beds are not available
Free cribs (infant beds)
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
Fee for buffet breakfast: GBP 16.45 per person (approximately)
Self parking fee: GBP 18 per night (in/out privileges)
Pet fee: GBP 15 per pet, per night
Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Up to 2 children 16 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.
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Can I cancel my reservation for free at Novotel London ExCeL and receive a full refund?
Yes, Novotel London ExCeL offers free cancellation on select room rates, because flexibility matters! Please refer to Novotel London ExCeL cancellation policy on our site for more details about any exclusions or requirements.
Is Novotel London ExCeL pet-friendly?
Yes, pets are allowed at this property. There's a fee of GBP 15 per pet, per night.
How much is parking at Novotel London ExCeL?
Self parking is available for GBP 18 per night.
What time is check-in at Novotel London ExCeL?
Check-in is from 2 PM - 5:00 AM.
What time is check-out at Novotel London ExCeL?
Check-out is at noon.
Where is Novotel London ExCeL located?
Located in Docklands, this eco-friendly hotel is within a 5-minute walk of Royal Victoria Bridge and Emirates Air Line Royal Docks Station. The Crystal and Excel Exhibition Centre are also within 15 minutes. Custom House for ExCel Station and Royal Victoria Station are within a 5-minute walk.
I stayed at this property while trying to get a flight back to Canada. The staff could not be more helpful and the service was excellent. The hotel is located in Docklands and is perfectly situated to a number of transportation options including Royal Victoria station, the Emirates Cable Car and the Thames Clipper.
This is a beautiful well maintained property in a cool location in Docklands.
The staff in the hotel were outstanding.
I needed to stay here for three days during the pandemic in order to get back to Canada. The staff were amazing and understanding. I will support this hotel chain in the future.