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"Front desk Staff are not polite at all!"

"Staff was very courteous and everything I asked for, extra towels/pillows, they took care of. Great location, and price was right. "

"Nice and clean. Staff were all really friendly and helpful. Would recommend. "

"Customer service was top notch from the door man to the guy with glasses! I came for a 24 hour birthday spa weekend for myself. Since i was solo and super nervous , they made me feel welcomed! They even gave some small gifts for my birthday when i came back from the spa! It meant a lot! The room- the bed was on/ i dint like the squeaky noise, the bath room doors kept sliding and slamming, but the views and style was so nice. My tv didn’t work but i didn’t tell them so it didn’t bother me. Breakfast was amazing! Orange pancakes were amazing and the eggs! Will definitely come back again, and request a bigger room "

"Clean rooms and the staff were awesome. "

"This is the perfect hotel of you're flying into/out of JFK. Their shuttle from the airport to the hotel picks you up at Federal Circle, so you will need to take the Airtrain to the Federal Circle station. You get the train at any airport terminal in JFK and its free to go to Federal Circle, so its quite painless. When I arrived at the hotel, the check-in staff was amazingly courteous and helpful. Everywhere that I was personally at the hotel (my room, the lobby, the breakfast area, and the gym) was very clean. The gym is very small though. One treadmill, one elliptical, and one universal weight machine. But it really was all that i needed. The free breakfast was your typical hotel breakfast. Eggs, potatoes, sausage, waffles, yogurt, breads, cereals, juice, coffee, etc...The shuttle from the hotel to the airport will drop you off directly at your terminal. There really isn't any food options that you can walk to from the hotel. The hotel does offer a small menu though, and you could always use Doordash as well. Overall, I was very impressed with this hotel and I'm sure I'll be staying there again."

"Very Nice and clean close to airport "

"The buffet was wonderful. It is worth the high price. The room was better than at most 3 star hotels. Public transportation is ok to Manhattan, but it takes a little over one hour. Shuttle to and from airport was great."

"Everything was lovely. "