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"Great experience! Impressed by the facility and services by the staffs. We arrived Arima Onsen by bus, I happen to saw the hotel bus was outside, and the staff was so pleasant to pick us up. By the way, bus station and nearby tourist information center all provides free call service for you to request hotel pick up. During our 2 days stay, we used hotel’s free shuttle service to town and to the Rokko Ropeway. Really impressed by staffs great help! Breakfast was very generous. They delivered the whole set to our room. Free drink at the lobby all day. Laundry facilities is very clean! I booked premium Japanese room. Only to find out that my 80+ mom had hard time to get down and up. The front desk staff help me to switch to a Japanese & western room. The room is very good size in Japanese term. Clean and comfortable. I do not need room cleaning the next day, but the staffs still provide us with a new Yukata and new water bottle. The best of all, is the onsen. This hotel has 8 private onsen, with the famous silver and gold hot spring. Clean and good size, with green hill view. My mom’s shoulder pain is relieved after soaking. Magical spring!"

"The hotel is newly renovated. Style is modern japanese western. Gold onsen is nice."

"こちらのお宿にずっと泊まりたくてイギリスから伺いました。希望の部屋風呂つきのお部屋はすでにいっぱいだったのですが、貸切温泉の予約サービスができて満喫できました。お宿の雰囲気は全てが好みで、陰翳礼讃の静かで豊かな時間、日本らしさが大変感じられました。温泉のお湯もなめらかで肌に大変よく、手湿疹が滞在中に綺麗になくなりました。残念ながらイギリスに戻ってきた途端に再発症してしまいました。湯の花など販売していたら買ってきたかったほど私にはあっていました。毎回一時帰国の際には伺いたいお宿です。"

"Beautiful hotel, very clean and comfortable "

"Nice hotel "

"Great stay! "

"This was my second staying in Arima Princess , i love this hotel, Everything were great,breakfast, room, parking, staff and amazing onsen. Will go again definitely."

"Everything is good except two: Dinner is all fully booked. Need to reserve before you arrive. Also, the returning shuttle requires phone booking. And they don’t come as said on every hour at 20:40 min. "

"Its a typical traditional onsen ryokan with exceptionally focus on customer service. Only gripe would be you either need a local number or go to the tourist center to request for shuttle service"