Kirche am Steinhof

Things that were good: The interior looks nice; you have enough space; the shower was nice; you have a kitchen What not good: Firstly, there were hundreds of dead flies laying bellow the windows (maybe vacuum the room); there is no door or something equivalent to the bathroom with the shower, thus, it's not suited for people NOT traveling with their significant other but with other people; the cable for the hairdryer is so short that you have to sit on the floor to dry your hair; no toilet brush; when advertising to have a luggage storage, please tell people upfront that it's your office which is very far away from the property... Best case, it's an average experience, maybe even a bad one if you include the price (depends when you book and what you pay). And coming from someone who travels a lot, please make the experience convenient and get the basics right before putting so much effort into the interior design which does nothing for comfort...

Loved the room, it’s huge and has everything we needed. Location is fantastic - 1) walking distance to Westbahnhof, a transport node where you can conveniently get to everywhere, 2) lots of good eateries around the hotel. BIG kudos to housekeeping. Apartments are notoriously hard to maintained (especially the kitchen), but the room was extremely clean!

We booked for four nights but could not stay at the hotel because I lost my passport. We’ve asked for understanding and hope for refund or partial refund but was refused. I tried to explained that we have stayed 4 times in different B&B hotels in the past one year, and the reason of not staying is due to lost of passport. However, we are still being denied. I believe they should show some understanding and perhaps give me a partial refund. The B&B hotel at this location has no sympathy and not business like. I will not book this hotel if I return to Vienna next year