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"We paid a premium price for a premium hotel room for three days. Unfortunately, the air conditioning did not work properly in any of the three rooms we were moved to. We set the AC at 70 degrees. In the first room, I woke up in the middle of the night hot and the room was 78 degrees. I had to open the sliding glass door to cool the room down. When they concluded that they could not fix the AC, they had us move to a new room. The next room had the same issue. Another miserable night. They then had us move again. In an effort to "compensate us" for the inconvenience, they moved us into a slightly larger room and provided a van service to the cruise terminal. Unfortunately, the third room suffered the same issue, to a slightly lesser degree. My wife and I felt a price reduction was in order. They never offered. Very poor customer service for the inconvenience and non-working air conditioners. I should have moved hotels after the first night, but I was assured that the problem would be fixed by moving rooms. That did not occur. Breakfast and appetizer dinner were very good. That is why we stayed when we should have left. "

"The only decent thing I can say about this place is it's adjacent to Terminal 3. It felt like a cheap dorm room in Vegas, except the buffet was horrible in comparison. I couldn't wait to leave."

"I rarely write negative reviews, but this hotel completely ruined what was supposed to be the trip of a lifetime for my 10-year-old son. Tokyo, Japan had been his dream destination for years—he saved his allowance, talked about it nonstop, and was beyond excited to finally experience it. After a brutal 30-hour travel day (multiple flights, layovers, and exhaustion), we arrived at Tobu Hotel Levant Tokyo only to be told our room wasn’t ready. There was literally no seating area for guests waiting to check in. My tired 10-year-old and I had to stand in the lobby for a long time with our luggage, completely drained. It was heartbreaking to watch his excitement turn into disappointment right from the start. But that was just the beginning. The real nightmare was the noise. On multiple nights, loud guests (talking, laughing, slamming doors) kept us awake for hours. The first time I went to the front desk to complain, they did absolutely nothing—no empathy, no action, just a shrug. I had to come back a second time with a video recording of the noise before they even acknowledged it. Their “solution”? Make us move rooms in the middle of the night. We had to repack everything, haul our luggage up two floors, and unpack again at 2-3 AM while my son was exhausted and confused. Because of this, we got little to no sleep on 4 out of our 8 nights. A 10-year-old who should have been making lifelong memories of his dream trip instead spent half the vacation overtired, cranky, & disappointed"

"big spacious room with v big onsen"

"Great value for money with public bath on top floor. Good location close to Roppongi and stations "

"Convenient location but the rooms are very basic and tiny. The amenities were available in the lobby. The restaurant did not provide the ability to just order a coffee. They demanded a full meal. TV did not work the entire time. "

"The room is always clean, all the toiletries you need are complete, everything is very convenient and comfortable and the staff are very helpful and accommodating. Will definitely come back."

"Wow this hotel! We stayed in 3 of the Royal Park Iconic hotels whilst in Japan and the Tokyo one was our favourite. Amazing rooms, lounge access with drinks and food. We loved it. Staff friendly and professional "

"Great Location Great & Helpful Staff"