カレン ホテル

「良かった」

「スタッフが親身に対応した」

「Room was clean and comfy. The staff were very friendly and we really enjoyed our stay. We were also able to leave some of our luggage while we travelled to Zanzibar which was so helpful and convenient. Thank you for your great hospitality!」

「All the staff are kind、and The setting is too nice.」

「朝食はおいしかったです。 スタッフの対応もGood」

「The infrastructure is amazing indeed 😍, very clean and organized from the lobby through the restaurant to the rooms is do beautiful. Great staff, just need a little bit of more presence on the staff. But at the spa it didn’t go well at all. The service was rushed, lots of interruptions in the journey. Therapist not professional at all. Both my wife and i didn’t like it all at the Spa. I hope the hotel authorities are away of this negative touch point and working on it. Checkout at 10am we...

「Overall, I had a pleasant stay at Novotel Westlands Nairobi, with some clear strengths but also several areas that need improvement. The staff were the highlight of my stay. Everyone was friendly, helpful and professional, especially the team at the gate and reception. Special thanks to Mr. Denniz, (porter) was exceptionally kind and helpful. The room was spacious and clean, although the view directly onto a neighboring residential building was disappointing. The hotel itself feels somewhat...