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"We had an incredible experience. The property is gorgeous, modern, clean and charming. The internal Japanese garden is a work of art. The staff is wonderful and always available to help. we decide to go back and bring our children with us next time. "

"No wifi inside the room! How come? No cold water in the bathroom, only hot water..... asked to pay for the hot spring entrance but I was not told when booking! "

"Vacationing to see Matsumoto Castle Very convenient location Clean and secure"

"The staff were very helpful, beyond the expectations even with the language barrier they try to help out. Clean hotel and quiet. I would recommend to stay in this hotel "

"Location of property is convenient to everything you need to enjoy your vacation. "

"wonderful hot spring!!"

"great hotel "

"Kaji, front desk manager was amazing & so helpful -accommodations & meals were wonderful, buses were convenient , about 45 min each way to & from the ski areas"

"Excellent service and the food is amazing. A must stay!"

"This is the most beautiful place I have ever stayed! Amazing view of the mountains. The cottage was spacious, warm, beautifully presented and had all the amenities as described. The reception staff were so friendly and were able to help us with a few questions in English. They even gave us a mobile phone so we could call them from the cottage if required. I wish we stayed longer!! "

"Cozy hotel and nice staff. Main reason friendly staff."

"予約を取るのが大変難しい。"

"Great spot away from the busy Tokyo area. The rooms and the hotel is special in its own way and has a lot of character. Felt like being in my grandparents home. Really enjoyed staying here and it made it incredibly easy to walk to and from the train station to get bus tickets. Would definitely tell friends to stay here in the future. "

"Not worth it. Way over priced! We stayed one night. Staff are very nice. But the place is of a by gone era. It’s old but not in a charming way. Showers in the onsen are cold and you have to wait for many minutes in order for hot water to come out. The rooms and elevators are old. the outdoor hotspring is on the top floor with no facilities (you have to go downstairs first and shower) and no real view to speak of. The location is on the main drag which is nice. But it should be 1/2 the...