This is a lovely boutique hotel, the rooms are well appointed, the food on offer was superb and a choice of 3 swimming pools and spa treatments made ideal for relaxing. The staff were amazing.
Daniel
2018 年 11 月に 4 泊滞在
10/10 (非常に良い)
Xolani
2018 年 6 月 21 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Xolani
2018 年 6 月に 1 泊滞在
8/10 (良い)
Charles
2017 年 12 月 4 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Charles
2017 年 11 月に 1 泊滞在
10/10 (非常に良い)
Howard
2017 年 12 月 4 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Really nice weekend breakaway
Was a very pleasant weekend break and we will definitely be back! Had the most amazing spa there too!
Howard
2017 年 12 月に 1 泊滞在
10/10 (非常に良い)
Peter
2017 年 12 月 2 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Stunning
It’s was superb and classy. Will definitely gonna go back there with the voucher
Peter
2017 年 11 月に 2 泊滞在
2/10 (非常に不満)
Josias
2017 年 11 月 28 日
気になった点 : スタッフとサービス
It was not great and we ended up asking for a re-fund. We checked in and was not warned that the restaurant was booked for a function. After we checked in we were escorted to our room, through a congested area where all the excess furniture was store. when we got to our room, the information pack was incomplete and we had to ask for the room service menu. We ran the bath and noted that there was no warm water. I then went to reception where I then had to move a table that was blocking off the restaurant area to get to reception where I was told that they are working on the issue. We where now officially stranded in our room and could not even clean-up to go to another restaurant in the area. We decided that we would rather cancel our stay and go home where we would at least be able to bath and go out for supper. The staff was apologetic and handled the situation well, but we the communication could've been better. We were disappointed as it has spoiled what was intended to be a romantic evening out and turned out to be a disaster.
Josias
2017 年 11 月に 1 泊滞在
6/10 (普通)
Jarrod、Cape Town
2017 年 7 月 2 日
良かった点 : 清潔度、客室の快適度
Adequate but Expensive Boutique Hotel
The location is very central but very close to a noisy main road. The hotel is very elegant but, in my opinion, lacks the finishing touches to be classified a 5-Star Boutique Hotel. There were no porters to assist with luggage on arrival and although a short walk to reception a porter would have been a great help.
The room size is excellent and the bed was extremely comfortable, one of the best I've had at any hotel. I was disappointed with the choice of TV channels - there was only one news channel, one movie channel and the rest was sport. The wifi was very slow and I had to use my own mobile data card in the end.
The bathroom was very weird, a glass encased room that has no privacy. It's situated in the passage from the main door to the room so if anyone walk in and out they will see whoever is in the bath and on the toilet. I would have sandblasted the windows to create some type of privacy at least.
Some globes in the dining room were not working. It may sound petty but I believe a 5-star rating should ensure that these small issues should be taken care if immediately.
The staff were efficient and friendly and the breakfast was very good.
Overall I'd say that the hotel is adequate but lacks attention to detail. The rate was expensive and there are many other better hotels in this price range. If the little things were attended to it may well deserve the 5-star rating it has
Jarrod
2017 年 6 月に 1 泊滞在
10/10 (非常に良い)
宿泊されたお客様
2017 年 3 月 17 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Beautiful hotel. Finished with attention to detail.