ハイランド テラス ホテル

「The room wasn’t a hotel. It was an apartment. The apartment had visible black mold growing on the walls and the furniture. And sheets were slept in and dirty and the mattress was dirty. The sinks also hadn’t been cleaned. 」

「It was ok.」

「This boutique hotel is very charming, beautiful, and well-kept. The atmosphere is peaceful, and the property itself is lovely. However, the check-in experience was very disappointing. When we arrived, we waited at the gate for a long time with no assistance. One of the entrance gates doesn’t work, and if it hadn’t been for a kind person driving by who stopped to tell us to use the other entrance, we would have had no idea what to do. The hotel never sent any email or instructions explaining...

「The staff were really nice and knowledgeable. They have happy hour 730-9pm for free every day as complementary. You just need a coupon from the front desk. Their breakfast is not the best. They don’t really have any options. It’s just waffles, bread, eggs, coffee and juice every day. The location is convenient. It’s close to downtown and excursions ports.」

「The place is clean and even has treats like water, soft drinks, and snacks you can have and pay for at checkout.」

「The room was clean, well-maintained, and housekeeping did an excellent job. The staff, from the reception area onward, were welcoming, helpful, and polite, which made the stay pleasant. The only downside was that the rooms were not soundproof, and the breakfast was definitely not worth the price. If breakfast is not included in your booking, I would recommend trying nearby restaurants instead, as the food outside is much cheaper and offers better value.」

「Everyone was Great! Loc」

「清潔で綺麗でした。対応もよかったです。空港からも近いです。食事もおいしかったですが、少し高価だった気もします。また機会があれば泊まりたいですね。基本的には気持ちよく過ごすことができました。」

「The staff was welcoming and accommodating. The room was clean and fresh, however, the bathroom had no soap, nor shampoo and limited toilet tissue.」

「So.. I absolutely LOVED the property. It was a quaint quiet luxury. The staff was absolutely AMAZING- super friendly, attentive- customer service was 10 stars!! The proximity to the ocean was amazing! The food was also really good. I was ready to give this place 5 stars upon arriving home EXCEPT .. our room had bed bugs. We went downtown on our 2nd day there and thought we were bit by fleas in the market as I woke up with bites on my ankles. Then the next day.. I had bites on my thighs.. and...

「Staff was very not patient nor courteous」

「Was surprised to learn they didn’t give my son the king bedroom I had reserved and paid for. Not did I receive a refund for the difference.」

「We enjoyed the location which was away from the large, commercial, stereotype complexes that try to keep you in their “hotel bubble.” This is a small and quiet place that offers tranquility. It has a charming beach front with trees. You are away from the congested traffic, 11 minutes south from the airport and close to other beaches in the area. A 15 minute drive to Clifton Memorial park offers pristine beaches that are natural and isolated. A 2 minute walk from the Villas takes you to a scuba...

「全体的に綺麗で良い。 お風呂の排水は非常に悪い。 洗濯機が無い。 朝食は美味しいが、時間帯によっては補充が間に合っておらず、食べたい物がなかなか出てこない。」

「The resort itself is nice and there are many attractions in the resort. However, it is not located close to the downtown and there are no free shuttle buses to airport. The food is very expensive in the resort. 」

「The hotel is fine. Good location in Paradise Island at a walking distance to Cabbage Island and Atlantis. There is entertainment (dance classes, karaoke, song title guess, live bands) and games (checkers, chess, pool, ping pong and others). The swimming pool is not to big but is it ok. The hotel is by a small lagoon and the ocean. Food was good at the buffet and a la carte restaurant. Good experience overall. My first in an all inclusive hotel.」