ハイランド パークの格安ホテル

「ホテルは綺麗だし良かったです。ただ、朝食があまり美味しくなかったです。」

「Early check-in was handled smoothly. Although I had reserved a room with a bathtub, unfortunately there was no bathtub available. However, the staff handled the situation well, so I was satisfied overall. The hotel was clean and well maintained. I had to leave for the airport early in the morning, and the shuttle bus was running as scheduled, which was very helpful. I would definitely like to stay here again if I have the opportunity.」

「飛行機が飛ばず急遽予約を取ったが、こちらのミスで日にちが違い部屋が空いていなかった。その時にも受付スタッフの方が、とても親切に他に泊まれるところを探してくれた。 子連れ、悪天候、真夜中とどうしようもない状況だったが、迅速に対応してくれたおかげで安心することができた。また、翌日は予約通りに宿泊でき、快適に過ごすことができた。」

「特に不満な点はありませんでした。」

「The shuttle bus to ORD does not pick up the passengers correctly, and the information is not shared between the hotel and the service company. The front desk staff at the hotel is not always the same. Some are polite and some are clumsy. The reason why some are polite and others are clumsy is because they are not thoroughly trained. For example, on the first and second days, the front desk staff gave us two complimentary bottles of water each, but on the third day, the staff member in charge...

「Clean Room, clean pool 」

「OKです。」