Find hotels in Heisingen, Essen

"my disappointment with my recent stay : I have been staying at your hotel for years for business, but this visit felt very different. From arrival, I did not feel treated with respect or as a valued returning guest. I was made to feel uncomfortable regarding my room choice and was informed I could not use the sauna or spa due to the room category, which was disappointing especially as i had my wife with me this time - her first time. Upon arrival at 1am, the room was not properly prepared — there was only one towel and one hanger, and the shower floor was peeling. Throughout the stay, the staff were not cooperative and often made us feel like a burden. One morning, when I was feeling unwell, I asked for a bottle of water but was abruptly told to come and pay at reception at 6am, which was shocking . Additionally, after making time in a busy schedule to use the sauna, I found it switched off at 10:30am. We were also disturbed multiple times by aggressive knocking on the door by staff, who said it was a mistake.. Even during checkout, the knocking felt stressful and unwelcoming. Overall, the service standard has reduced significantly, which is disappointing given my previous positive experiences. I hope you take this feedback seriously and address these issues."

"Amazing view, great vibe, staff was very helpful at recommending places to visit and things to try. Highly recommend!"

"Great it had a bath tube to sooth the body after a 15 h flight "

"Very friendly, well run and great location. Definitely be back!"

"The staff was welcoming and the hotel is beautifullly maintained for an older hotel is. Great design. Good breakfast. "

"Poor service"

"Rooms were good. The breakfast was great and the staff were wonderful. "

"the noise from ducks and geese never stops"

"Did not have a pet and didn't use the pool"