Great Wolf Lodge Cincinnati Mason

Staff was nice but when you have issuses with the clicker to the TV they will tell you to use the buttons on the TV. TV had a back sound like its about to die. Not all lights worked. Thank goodness for the sun. The windows had somethin on it so could not really see out. Cig buds next to end table not ours we so dont smoke. Allergies... main door looks like some one bashed it in with wood broken. Door does close an lock tho. No Springdale system just a smoke detector. Its ok for a night but not really comfy. Pillows are well used an flat only 2... As for cleaning for towels an trash. Out of 4 days. Only once an we had to ask for it. They where nice to hand us clean towels.

Beautiful hotel

There is no one at the front desk. There's not really a front desk. During normal business hours, there was very often a sign on the door saying they "stepped out" and had a phone number to call. Outside of business hours, the place was completely unstaffed. I did not feel safe there. The 1st night, I had to take my dog outside around 2:15am. After we walked outside, a man appeared inside, directly in front of the door. I never heard a hotel door open or close. He was acting very suspicious. He eventually walked over to some cars (never opening a door or driving away). I was very afraid and there was no one who could have seen it since it's empty overnight. I also had an issue with the TV. The local channels never worked. An employee came to my room to attempt a fix, but it didn't work. Then maintenance was called and they never appeared. When I went to remind them, the office was empty once again during business hours. At that point, I waited around for someone to show up and cancelled my remaining stay. I would never stay there again.