Great ! The room is very nice and the ocean view is awesome
宿泊されたお客様
2017 年 6 月に 1 泊滞在
10/10 (非常に良い)
Gilly、Northern Ireland
2017 年 5 月 8 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent staff, great hotel right on the beach.
From checking in until departure our stay was made a great experience by the friendliness of the staff. Nothing was a problem, the service prompt and first class. Situated on the beautiful Grand Case beach front with everything provided for a relaxing time on the beach.Close to restaurants and shops. We would diffently recommend and hope to return some day.
Gilly
2/10 (非常に不満)
so frustrated
2017 年 4 月 10 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Worse experience ever
This review is about the poor management and lack of customer service provided. While on Expedia I searched hotels in Anguilla, the search pulled up this hotel. The hotel looked great and the reviews look good so my husband and I decided to book. The hotel took half of the balance due once we booked then emailed saying the remaining balance would be charged once we check in. Well on 4/4/17 as we took the ferry ride over to Anguilla we discovered the hotel was on the French side of st. Martin and not in Anguilla. This was at 11am when we discover this error. Once we arrived to Anguilla and I stood inside of the immigration office and called the "love hotel" to cancel the reservation. I was told because I booked my reservation on Expedia I couldn't cancel with the hotel and would need to call Expedia to cancel and there would be no refund of the $450 deposit per Expedia policy. I then called Expedia who told me hey would cancel the reservation and then called the hotel to see if a refund of the $450.00 could be reversed. The rep from Expedia talked to the hotel and then got back on the phone with me to say the money is non-refundable. Ok so now we have no hotel in Anguilla and I'm out of my money. Soooo later that afternoon around 2 pm guess who charges my account another $458.70?!?! Yes "the Love Hotel". We then called to find out why am I being charged when we never check-in. The nasty lady from the front desk yells that this isn't there problem it was Expedia that charged
so frustrated
10/10 (非常に良い)
Yelena
2017 年 3 月 30 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Yelena
8/10 (良い)
Grzegorz
2017 年 3 月 19 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Grzegorz
10/10 (非常に良い)
Alexander
2017 年 3 月 15 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
What's not to love at Love Hotel?!
Great location, beautiful beach, excellent service, professional and friendly.
Alexander
10/10 (非常に良い)
宿泊されたお客様
2017 年 3 月 8 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice boutique hotel right on the beach
This was a great place to stay to experience Grand Case. The hotel has chairs and umbrellas, breakfast and lunch. Afun place to stay.
宿泊されたお客様
10/10 (非常に良い)
Peter、Westford, MA
2017 年 3 月 7 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Center of Grand Case, but quiet!
We really enjoyed the night. East to walk around, shop, hang out on the beach, eat and drink.
Peter
10/10 (非常に良い)
宿泊されたお客様
2017 年 2 月 9 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Outstanding
It was a wonderful trip. The staff was great, the location was perfect, and we loved everythingabout it .