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"Disappointed with some of the trip as I was told this was a high level hotel with real distinction. £25 to park my car in car park for the overnight stay???? On arrival my room was not ready at 1:30pm & was promised I would be called when it was ready. Eventually after 3 o’clock I went back to ask about my room and was told I could’ve been given a room when I first came that was ready but just mine wasn’t ready yet. The staff member didn’t understand why I hadn’t been offered this option. I had ordered an oat milk. I had ordered an oat milk cappuccino and told them it had to be Sawyer or oat and was then served a cows milk cappuccino. Only when I tried it did I question it with the staff who confirmed it was not out milk. Only after this had happened did she ask me if I had an allergy. My room was old-fashioned but suitable and the bed and pillow is comfortable. Wi-Fi was okay and adequate speed. When I wanted an evening meal and rang to 2 of the restaurants, I would have to wait over an hour to be able to get a meal and at 9 pm for one of them was way too late. I was told to go to Merlin spa where I could eat and need no reservation but it really only had a burger, chicken wings and some sandwiches to eat. The chicken wings were okay but nothing special at £15 with chips included. The best part of the entire trip was the excellent breakfast which was phenomenal and extremely high-quality."

"Superb staff, a wonderful welcome. Room was spacious and bed super comfy. A historic building so decor and some of the fixtures in need of updating, but tbh that’s what gives The Angel its charm. I’d definitely stay again and highly recommend."

"Bed was uncomfortable, mattress needs replacing. Reception told us they'd been replaced in some rooms not others. Shower was cramped and too low so I had to stoop. "

"Rooms are a bit run down, location is great for being so close to Cardiff bay. Staff are lovely and friendly and the bar is cosy. Breakfast was decent."

"Cant fault the property at all just except for the beds was not very comfortable,but everything else was amazing."

"Good for a reasonably priced stay if you go midweek. Bathroom in my room was a bit odd, had a massive jacuzzi bath with a rainfall shower head over it, no shower curtain or screen.The shower head needed a thorough clean so who knows what state the jacuzzi jets would’ve been in. Seems a very odd choice for a hotel bathroom in a “4*” hotel. Felt a bit seedy motel like. Looking a bit worse for wear in places in what is a magnificent older building with some great features. There was an issue with the hot water for a few hours in the morning but was rectified in time to be able to get a hot shower, thankfully. Wouldn’t rush to return here, not terrible but distinctly average. "

"I had an awrful experience and for some reason ive got a chsrge of 100 pounds "

"I was a bit apprehensive before arriving at the hotel as the price seemed to good to be true, but the staff were fantastic super friendly and helpful making jokes etc, the room we were in was very dated but it didn’t take away from the weekend we had, the spa was great and breakfast was yummy. Great location if you are wanting to climb Snowden only a short drive away. The town its self is super cute some lovely places to eat and drink. The only negative I will say is we had to pay £10 per night to park but apparently that was because we booked through a third party if you book direct it’s free. Also the receptionist did say they may be able to price match so definitely worth giving them a call if your thinking of staying. We would definitely stay there again. "

"Very clean hotel & room! Staff friendly & attentive! Highly recommend!"