「Our stay at this hotel was absolutely excellent! The location was perfect, everything was super clean, and the staff was incredibly responsive. The receptionists were very professional and always ready to help. A special thanks to Carlos, who spoke excellent English and went above and beyond to make our stay even better.
One of the highlights was the amazing coffee shop inside the hotel. They gave us a tour of how they roast the beans and explained the different tasting profiles in detail. The...
「Andi the chef was fantastic and the restaurant and bar staff was very friendly and accommodating. The food and drinks were amazing. The bungalow was clean, comfortable and quiet. The resort staff made us feel special! We were always greeted with a big smile and anything we needed was taken care of promptly. We will definitely be back!」
「I loved this hotel. It is clean, family friendly, the beach is just a couple steps away. The staff is friendly and always willing to help. The place is well maintained. We stayed here for the first time 6 days with breakfast included just because we did not know if we were going to like the food. Next time we visit I would definitely book the all inclusive package bc food is delicious and fresh. I didn’t like the restaurant that they have at the beach, but I only had dinner one time. Maybe I...
「We just returned from five nights at this amazing resort and have nothing but good things to say! The property itself was gorgeous. The winding paths through the tropical foliage, the beach at the end of the strip with outstanding snorkeling, the large pools and layered decks with lots of places to lounge, the beach bar .... We absolutely loved it!
The staff was great and the food was delicious. Our room (a Bungalow) was large and comfortable (yet up a very steep hill, so make sure you check...
「Water was salty. Sometimes there's no hot water. But it's ok. The most irritating thing was the reception. They wouldn't try to solve your problems or apologize.」
「Hotel was very well kept staff was great , the room was a bit small , no tvs. Location was ok , beach Sandy beach is ok , not enough places to eat , and you need transport to go to the main beaches and stores . Overall it was great .」
「I traveled with my two teenagers and they loved the lodge they liked the feeding the animals too. I appreciated the free breakfast and the quick walk to the beach. Celeste, the owner was amazing and Lorelei at the front office also! Super helpful and helped me with horseback riding for my daughter and charter fishing for my son. Cannot recommend West Bay Lodge enough! We are going back next year too!」
