Cottonwood Shopping Mall

Everything was fabulous

We chose this hotel because we wanted a central base to explore Vancouver. It is a clean, classic, and safe property that’s within easy reach of all the local shops, restaurants, beaches, and parks! Our specific room was exceptionally clean, tidy, and quiet. We had great sleeps on their clean, comfortable mattress. The pillows were very squishy, but fine for a short couple of nights stay. The heating and AC unit clicks on and off frequently, but it was just like white noise. Bathroom was super clean, provided two bars of soap and a tube of shampoo. We enjoyed a beautiful city view from our window, and you could kind of see the ocean and mountains in the distance. There was a nice little kitchenette fully stocked with utensils and cookware. The mini-fridge, microwave, coffee maker, TV, and Wi-Fi all worked well. The swimming pool was visibly clean and well-maintained. The hot tub worked, though it did not bubble much. The sauna was clean but did not get exceptionally hot. It was still perfectly fine for a quick, relaxing session. Final Verdict: An excellent and reliable 5-star choice if you want a clean room right in the heart of the city.

Overall, I had a good stay. The hotel was clean, well maintained, and located in a great neighborhood. The staff were friendly, welcoming, and ready to help, especially the front desk team. The room was comfortable and nicely appointed, although it was smaller than it appeared in the photos. The café/bar and pool area were also smaller than expected. One disappointment was that there was not anyone attending the pool bar when I checked it. There were signs showing the pool’s hours of operation, but no information about the pool bar’s hours or whether it was open. The in-room dining service was prompt, but the breakfast was disappointing. The eggs, potatoes, and omelet were very dry. I called to ask for mayonnaise or ranch dressing, and I was initially told they didn’t have either. After I insisted, I was told they would send some if available, but nothing was ever delivered. I mentioned this to the front desk when checking out, and they said they would pass the feedback along to the restaurant staff. Despite these issues, I enjoyed my stay. The hotel is very nice, the staff are courteous, and the location is excellent.