6/10 (普通)
Karli C.
2026 年 1 月 29 日
Overall just a really weird stay. I will start with my experience with communication. The host's communication definitely needs to be improved. I had to ask to receive the check-in instructions. He responds with a list of instructions and a link to a "boarding pass". In the list, it said I needed a parking pass, yet the "boarding pass" he linked me to had no information on how to get a parking pass, so obviously confused, I ask the host where to get it. He says we don't need one, despite it saying it in his previous message. We get into the unit and the parking pass is sitting on the counter. The building is locked with a digital keypad and so is the apartment door. We had no problem getting in and out of the building or our apartment when checking in. We go out for the evening with our friends that we were visiting and at 10pm I start receiving repeated calls for a Vegas area code. I finally answer one and they say they are with the building and something is wrong with our locks can they fix them? It immediately felt off because all of the communication I had with the host prior was in the Vrbo app, and this person calling me did not have the same name as the host. We had no problems with the lock on our door and we weren't even there at the time so how could they call me and tell me our lock is broken and they need to fix it? I message the host about it and he says yes the lock needs to be fixed. Again, I am not in the unit and did not say anything was wrong with the lock
Karli C.
2025 年 12 月に 2 泊滞在