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"Check in and check out was super quick and simple. Staff spoke english and were very friendly. They always greeted you each day when returning from a day out. They had free teabags and bathroom items available in the lobby which was very useful during my stay. They also had a vending machine with drinks available too. The room we had was small but cozy and clean (the standard double room 15sqm). There was no issue with the space. If you want more space or are travelling with more than two suitcases, I would recommend booking the bigger rooms they have available.The hotel offers a breakfast option but we didn't try it. (Some of the foods seemed to be frozen items you microwave back in your room.) There were no issues with outside or inside noises, overall very quiet. Tokyu Stay is very convenient location wise. It is in walking distance from Akihabara and to many train stations including Tokyo Station (Kanda Station Shin-Nihombashi station are a lot closer.) It is also located close to a lot of restaurants, vending machines, cafes and convenience stores. Not too far behind the hotel is a fantastic Cafe with great priced breakfasts (Café Lafresa) I never had issues during my stay and would definitely stay here again. Their provided breakfast offers a quick and simple option but I would recommend Café Lafresa or any of the nearby convenience stores instead. The location is great for getting to train stations, restaurants and convenience stores. Overall very happy!"

"Great staff and amenities, amazing food right by the hotel and check in was super easy."

"Room was clean, service was great! I had my luggage delivered to the hotel and they placed it in my room before I had checked in."

"Great location "

"Good location, very close to the Shinagawa Station. From checking in to checking out, everything was good. The staff were helpful. Definitely will come back again."

"Staff was friendly and helpful! Wide spread of tea and good coffee at the lobby areas for guests 🙏🙏"

"This hotel was so nice and clean. And in a great location. My checked bag was lost on the way to Tokyo, and this hotel gave me pajamas, a toothbrush, and several other toiletries. Definitely a great experience! "