Ratings based on 4,146 Verified Reviews

4.3 out of 5
90% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler from Veracruz

Posted Mar 19, 2020
The staff is wonderful, amazing location, great rooms.
Comment from Hotel Management
Mar 19, 2020 by Xabier A. Guest experience, Hotel Management
Dear Guest, thank you very much for taking few minutes to review the Hotel. We are very happy to read your kind words about the saff and the hotel. We are looking forward to welcoming you back soon at Hotel Regina. Regards,
5 out of 5
by A verified traveler

Posted Mar 17, 2020
The hotel located in perfect place to start trip. The breakfast was amazing provides a lot of choice.
Comment from Hotel Management
Mar 18, 2020 by Xabier A. Guest experience., Hotel Management
Dear guest, thank you very much for taking few minutes to share your experience. The Hotel is very central, walking distance from the main attractions of Madrid. We are very happy to read you liked the breakfast, we served several options in our buffet. Thank you for choosing us during your stay in Madrid and we are looking forward to welcoming you back soon. Regards,
5 out of 5
by A verified traveler from UK

Posted Mar 15, 2020
Beautiful hotel, clean, friendly and great location. Staff were excellent especially Gaby and Carlos
Comment from Hotel Management
Mar 15, 2020 by Xabier A. Guest experience. , Hotel Management
Dear Kiran, Thank you very much for taking few minutes to share your experience. We are very glad to read that you liked the hotel and the location. The Hotel is very close, walking distance from the main tourist points. Thank you for your kind words about our staff, they are always willing to assist our guests when required. We are looking forward to welcoming you back soon at Hotel Regina. Regards.
3 out of 5
by A verified traveler

Posted Mar 11, 2020
The hotel staff is nice & really cares. The hotel from building is NOT what the pictures said in their pix. Unpaid for a night with breakfast, my flight was before the time they offered breakfast. Therefore they offered a "picnic to go breakfast" but when I checked out I was given nothing. Again staff is good.
Comment from Hotel Management
Mar 11, 2020 by Cristina Redondo. Guest Experience., Hotel Management
Dear Customer, Thank you very much for your comment about your stay. We appreciate your kind words dedicated to our staff. We are a Boutique Hotel that is why each of our rooms have a different design. We would like to apologize since always when our clients ask us for a picnic because they will not be able to enjoy breakfast on the last day, we will prepare it for you so that you have it ready when you leave, since we have a 24-hour reception service. So we would like to tell you that this is not a normal situation and we reiterate our sincere apologies. Best regards, Cristina Redondo. Guest Experience.
5 out of 5
by A verified traveler

Posted Mar 5, 2020
Excellent location & staff. The room was very nice & functional. I will be back!
Comment from Hotel Management
Mar 5, 2020 by Cristina Redondo. Guest Experience. , Hotel Management
Dear Customer, Thank you very much for your excellent review. We are located a few minutes from the main tourist points of the city, in addition all our staff always willing to offer its customers a quality service, in addition to offering wonderful rooms. We wait for you on your next visit to Madrid. Best regards, Cristina Redondo. Guest Experience.
5 out of 5
by A verified traveler

Posted Feb 26, 2020
Very friendly and helpful staff. Excellent location within walking distance of all the major attractions .
Comment from Hotel Management
Feb 26, 2020 by Cristina Redondo. Guest Experience., Hotel Management
Dear Customer, Thank you very much for your kind words. The Regina Hotel has the best location if you want to know Madrid because you can walk to the main museums, theaters or monuments. All our staff thanks you for your words. Regards, Cristina Redondo. Guest Experience.
5 out of 5
by A verified traveler

Posted Feb 13, 2020
Comment from Hotel Management
Feb 13, 2020 by Mónica. Guest Experience, Hotel Management
¡Gracias por su puntuación! Vuelva pronto. Un saludo
5 out of 5
by A verified traveler

Posted Feb 6, 2020
Comment from Hotel Management
Feb 6, 2020 by Cristina Redondo. Guest Experience., Hotel Management
Estimado Cliente, Muchas gracias por confiar en nosotros para su estancia en Madrid, nos alegra saber que todo ha sido perfecto. Por eso esperamos volver a verles muy pronto. Un saludo, Cristina Redondo. Guest Experience.
4 out of 5
by A verified traveler

Posted Feb 6, 2020
Comment from Hotel Management
Feb 6, 2020 by Cristina Redondo. Guest Experience., Hotel Management
Gracias por valorar su estancia con nosotros. Les esperamos en su próxima visita a la ciudad. Un saludo, Cristina Redondo. Guest Experience.
5 out of 5
by A verified traveler

Posted Jan 26, 2020
Very helpful staff!!nconvenient location and property was very clean/ full service!
Comment from Hotel Management
Jan 26, 2020 by Mónica. Guest Experience, Hotel Management
Dear guest, thank you so much for your excellent rate and kind words about our staff and hotel. We are happy to know that you had a great stay and we hope that you come back soon. Regards