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Enjoyed our stay here. Highly recommend getting the valet because the street parking is impossible. Staff was great and property is quiet

We really enjoyed our stay! Safe neighborhood only a 10min Uber to universal studios. Very safe neighborhood. Clean property and accommodating. The only thing I notice was the wallpaper is starting to peel, but it’s also obvious they are actively working on updating the property. Breakfast is pastries only, but if you want more there are dozens of options within 2 blocks. Very much would stay there again.

10/10 staff !

Great hotel!!!!

Great staff very comprehensive in All aspects lkepomg It simple

Top tier everything. Make your money and go enjoy it at the intercontinental.

Beautiful space and a beautiful view. Love the movie theater down the street. Breakfast was amazing

We stayed for a week during our spring break. First time visiting LA. Beds were comfortable. Free breakfast buffet was great and they never ran out of food. The ladies that worked breakfast kept everything stocked until right at 10 am when breakfast was over. The pool is quite small and we didn't use it, although we did sit by the pool most mornings before our outings for some fresh air. Tons of walkable restaurants around the hotel. Also easy pick up for Uber/Lyft. In general the hotel/our...

What truly makes this Sonder Craftsman special is all about the onsite staff! I have stayed here for close to a month. At the front desk always with a smile you will meet Tiana, Sophie, Em and every person working this position. They are all full of positive energy, kindness, humanity and extreme professionalism. The same goes for the 24/7 Security Gaurds, Omar, Demil and others will make you feel safe and welcome home as you come and go. They are authentic proving how far kindness and...

Second time staying here for multiple nights each. Very quiet - even in a street facing room. Rooms are beyond spacious, beds are so comfy and overall everything is well thought out with all amenities. I will say that it would be nice to have yea or coffee pods to go with the coffee maker. Will definitely return again!

This is a MUST for kid friendly! The staff was excellent!! They have all the things for kids: snacks 24/7, popsicle phone while swimming, hot and need some soft serve ice cream YEP!! It’s not brand new but I would stay there again!! My kids felt heard & seen and it was honestly the BEST hotel for them, they can’t wait to go back.

Loved the romantic rooftop bar, and the whole hotel is beautifully appointed. Special thanks to Yuri(?) at the front desk, who upgraded my partner and me to a suite due to our original room not being ready on time.

The room was spacious and everything appeared clean, including the carpet which was dark in color. However, we later discovered that the bottom of the white slippers we wore, which were provided by the hotel, were black.This was a clear indication that the carpet is in need of a good shampoo. I believe that vacuuming is being done on a regular basis, but a deep thorough cleansing of the carpets is definitely needed.

50% of retail is closed including independent restaurants. I remember it in its hay day. Its still a unique property but I dont see a way yo get full occupancy for retail. Still clean and a nice inexpensive place to stay downtown.