カルタヘナのハウスボート

「スタッフの皆様が親切でした。」

「Our stay at Palacio del Agua in Cartagena was superior in every way. From the moment we arrived, the experience felt personal, warm, and truly boutique. The hotel itself is beautiful — elegant design, intimate atmosphere, and perfectly located for enjoying Cartagena. The service was exceptional, and Bryan in particular made the stay unforgettable. Every need was met before we even had to ask. Attentive, professional, and genuinely caring — exactly what you hope for in a boutique hotel...

「Nice place, staff perfect, room ok」

「Muy amables, cuarto limpio, desayuno buenísimo.」

「ドアノブが壊れたり小さい虫が部屋にいた。朝食が種類豊富で美味しかった。プールのジャグジーのお湯が清潔ではなかった。」

「The hotel is esthetically pleasing. Everything is obviously new. Location was great. Close enough to the airport, and the action of bars restaurants & beach that was more of “the locals” beach…but still was set up with some plastic chairs to enjoy the ocean. Back to the hotel- the 2 elevators take forever, moving very slow between ground & the 18 floors. Especially during “rush hour” times. Specifically breakfast Buffett hours. No clear stairway-should you want to go from the restaurant on the...

「This is a beautiful building in the heart of the old town. However, staff were unresponsive to requests (problems with wifi and questions about laundry) and water was never left in the room (they tell you this will be done daily). The breakfast is basic and lacks choice. 」

「El check in debe ser más organizado y rápido, de lo contrario se pierde mucho tiempo. 」

「Staff was very nice and helpful. The property was clean for the most part, but the tubs filled up during showers. I would book again!」

「Excellent location, spacious rooms and helpful staff」

「Me sentí muy incómoda porque al llegar me hicieron un downgrade de la habitacion y simplemente me dijeron que eso es lo que había, mas o menos qje de malas. Servicio al cliente bien precario. Logré al final lo que me merecía pero habria preferido desde el principio que me trataran como corresponde tratar a un cliente」