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"There was a cockroach crawling in our hotel room. I also saw another one near the entrance of the hotel upon leaving. Overall, it was a nice hotel but I am worried about the hygiene and cleanliness of this place."

"Excellent all around. Plenty to do, fun activities for all ages (we brought our 2yr and 4yr). Plenty of restaurants to choose from and the food was excellent. The rooms are nice and spacious. "

"Food was terrible "

"Very unhappy"

"Good place good food "

"I had a truly memorable stay at the Princess Hotel. The staff went above and beyond, and the atmosphere was absolutely invigorating. I can’t wait to come back! Oh and not to forget, I had the best burger at the MVP sports bar. ☺️"

"The Royal Sonesta San Juan was absolutely beautiful and easily one of the best hotel experiences we’ve had. From the moment we arrived, the staff was warm, welcoming, and incredibly helpful. You can tell they genuinely care about making sure guests have a great stay. The location is honestly hard to beat. You have direct beach access, so within minutes you can go from your room to having your feet in the sand. The beach is gorgeous, and the pool area is also really nice, especially with the swim-up bar for drinks and snacks while relaxing. The breakfast buffet is definitely worth adding on, especially if you’re traveling with kids or a big family. It stays open until 12 PM, which was a huge plus for us since we weren’t rushing to wake up early every day. There was a great variety of food with plenty of options for everyone. We booked through Expedia and got an amazing deal, which made the stay feel like an even better value. Valet parking was also worth it for the convenience. One thing I loved about this hotel is how close it is to everything. It’s only about 15 minutes from SJU airport, so getting there was quick and easy. Old San Juan is a short Uber ride away, and La Placita is nearby if you want nightlife or food. I also highly recommend taking a quick Uber (about 15 minutes, around $10) to Loíza for more authentic Puerto Rican food and culture instead of paying resort or tourist prices. There’s also a convenience store right across the street and restaurants within"

"The staff was very helpful and friendly "

"Very nice experience with the hotel and staff It was a great time"