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"I was very disappointed with my stay, primarily due to the lack of basic communication and service. On our first night, there was no running water. Which meant no showers or no using toilets. Each time we called the front desk, we were told it would be back on in “10 minutes,” but it ultimately took four hours from the initial call. I understand that on a small island, resources and repairs may take time—but honesty goes a long way. I would have much preferred a realistic timeframe and been pleasantly surprised if it was resolved sooner, rather than repeatedly given inaccurate information. Additionally, I called the front desk four separate times in one night requesting a hair dryer and never received one—not just that evening, but for the entirety of my stay (5 days). I eventually gave up on my request. What was most frustrating is that there was no acknowledgment or compensation offered for these inconveniences. Overall, the lack of transparency and follow-through significantly impacted my experience. "

"Luxury at its best. "

"The Host, really is Great and Accommodating. The restaurant selection is great as well."

"Service is terrific. The staff always goes above and beyond. Food is solid for resort food. Would visit again no doubt "

"Beautiful property, the food was incredibly delicious and great quality. The staff were all un amor!! So caring, friendly and ready to assist! The rooms were a little worn but still very clean and well maintained. The gym equipment can use an update."

"Love this hotel. I can’t count days for come back. Clean areas, nice staff, love the pool and the Spa."

"The property feels quite dated despite charging premium rates. Its five-star designation is misleading; it aligns more closely with a four-star experience. For context, the St. Regis next door clearly meets true five-star standards and highlights the difference. That said, the food quality at Eden Roc is very good, and the villas are spacious. However, the promotional images are somewhat misleading and don’t reflect the reality of most rooms. The beach, is beautiful, and we really enjoyed spending time there each day."

"Great and relaxing stay for a solo traveler! Food was excelente!"

" The condo was very large and clean, and served as a great home base for all that Cap Cana has to offer. You can’t get any closer to the Cap Cana restaurants and amenities—they are literally at steps away! We had a rental car and used the parking garage, which was very convenient and easy to access. Communication with the host was great. She provided a lot of information about the condo, the area, and thorough check-in instructions. There is no beach nearby. You’ll need to drive to Juanillo or the beach club. But if you have a car, it’s an easy drive. There are two pools available to guests and both were practically empty while we were there. We spent some time in the pool just outside the condo and it was lovely. If we were to return to Cap Cana, we would definitely book this condo again."