Our group of 10 ranged in age from 1 to 90. We selected this property because of the elevator, proximity to the beach, and the pool. When we arrived, the elevator was stuck on the 3rd floor, and my 90 year old grandmother with stage 4 cancer was on the ground level. The gate had been left open on the 3rd floor by the cleaning crew or previous guests. I sent a text message to the property manager asking for the elevator key at 4:30 the afternoon of our arrival. We had watched the YouTube tutorials that had been emailed to us, so we were confident that it would be a simple fix. He was quick to respond. He said they'd send a maintenance worker the following day to check on the issue because they don't leave an elevator key in the house for guests to use. After helping my grandma to the second floor and seeing how winded she was, we knew getting her to dining room on the third floor wasn't worth risking her health. We found a coat hanger in the closet, bent it to the shape of the elevator key from the video, and lifted the button so that we could open the 3rd floor door and shut the gate. It took us longer to scoot the chair to the key hole than it took us to open the door and close the gate. I never attempted to reach out to the property manager after that. You could tell customer service was not a priority. I understand that if we had needed the elevator as a matter of simple convenience to move luggage that there was no rush for him to send someone that night, but that wasn't the case. He was aware that there was a 90 year old in need of the elevator from our text conversation.
That was a poor start to our vacation, but the rest of the stay was smooth. The location is an excellent spot for families of all ages. The beach, numerous restaurants, mini-golf, and shopping are all within walking distance. The slide and pool are great for kids and were kept up well. You could see the water from the decks.
The house was in rougher shape than other rentals we've stayed at in the past. It could use a few days off so that they can do a deep cleaning and minor maintenance. If you want to use one of the bicycles on-site, bring a pump. All of ones in the garage have flat tires. All of the shelves in the kitchen fridge are broken or missing. The fridge in the garage doesn't work and the shelves from that fridge are not compatible with the upstairs fridge. Save yourself the time, we tried it. All in all, the location makes up for the minor short comings.