「The shuttle bus to ORD does not pick up the passengers correctly, and the information is not shared between the hotel and the service company.
The front desk staff at the hotel is not always the same.
Some are polite and some are clumsy.
The reason why some are polite and others are clumsy is because they are not thoroughly trained.
For example, on the first and second days, the front desk staff gave us two complimentary bottles of water each, but on the third day, the staff member in charge...
「This is new, clean, and comfortable hotel. Hotel’s staff are friendly and welcoming. Just one thing is disappointed “water pressure of a shower in bathroom was low for us”.」