Find hotels near Amstel House, New Castle from ￥11,608

"The hotel and room were fine however, the hot tub wasn’t working and it was not noted on the website. Also, the pool closes too early at 8 pm. We were there for a tournament and got back around 7:50, when we went to our room, the key cards did not work and when I went down to the front desk, they expected me to wait on the line of people were checking in. My daughter needed to get into the room desperately so I just went to the front of the line and said please reactivate the keys.. there was no apology given. The buffet was OK on the first day. The yogurt machine was out and no one came to add more.. and on the second day, we needed to leave early and most of the items were not put out yet even though it was past 7:30 AM ( muffins and bagels). The breakfast attendant didn’t seem to care when I asked her.. The hotel is on a main highway so ask for a room in the back. The gentleman at the front desk on Sunday morning was on his phone the entire time. Barely looked up when I left the keys. The check-in staff on Friday night was very nice. I’ll be returning."

"This place hasn't had the pools working for months and do not disclose this information when booking. Once I reserved i called and they said it possibly would be fixed and open for that day we were coming. Lies! They say that to everyone for months. The breakfast starting with the staff was a terrible experience the older gentleman that was at the omelet bar is RUDE. On the other end there was a line of people waiting to get food because there was no clean plates. The eggs were drowning in water. The 2nd elevator is also out of order so if your room is on opposite side of building it makes it inconvenient. People smoke weed right outside of the hotel doors throughout the whole day. We would not recommend this place and will not being staying here again."

"No one broke into my car and i didn't see any bugs. That's the best i can say for this place. I have pretty low standards, and i would not book here again. The facilities are extremely outdated. The whole place needs a few coats of paint and some elbow grease, not to mention a new elevator, some hardcore parking lot cleanup and room repairs. The staff was incredibly nice and it was surprisingly quiet but i left a night early to go check in elsewhere. "

"Terrible stay will never stay here again! Room didn’t have no bathroom linen. Sink had a leak from The pipe called down said someone would come up and that I could switch my room . Nobody never came up. Called next day to talk to a manager staff was very rude and just put me on hold. 0/10 do not recommend"

"Convenient airport shuttle. Over-priced restaurant for ok quality of food options on site. Nice room view. Appreciate the migratory bird hanitat."

"The room lighting was horrible there was no soap or shampoo or conditioner in the shower"

"Very well maintained. Good was delicious in the bar"

"Clean and very peaceful environment"

"There was a dirty towel hanging on the back of bathroom door. The water pressure was a trickle from the bathroom sink. Very noisy. "