ノースウェスト ロチェスターの三つ星ホテル

「部屋も綺麗でとても良かったです。」

「The entire staff from the front end lobby to the breakfast manager was friendly and accommodating. Super clean and well maintained inside and outside also.」

「The room was clean. The hallway smelled of stale cigarettes, weed and drugs. I did not know that as of Monday the property would be closed due to multiple code violations and other issues. This morning when trying to check out there was no one at the front desk and I had to reach in and put the key card in a container. Glad it was only one night.there was no shampoo only small bars of hand soap. Not worth the price.」

「Very disappointing experience overall. The property was poorly maintained, and the level of service provided by both the staff and management was far below expectations. The staff were unhelpful and showed little concern for guest satisfaction. The restaurant was another letdown. The food was average at best, and the restaurant staff were rude and unprofessional, which made the dining experience unpleasant. I would not recommend this hotel and would not choose to stay here again.」

「Hard to find a person for help multiple times. Disappointed stay for 2 nights Very sparse in what the hotel offers.」