Broken Arrow Trail Ski Vacations

Beautiful resort, safe, clean and wonderful service. Would definitely stay again.

This property is amazing. The rooms are spacious —our room was a king in building four on the ground, the patio was large, two cushioned loungers, two patio chairs with built in side table for drinks and a cafe table for two. House keeping does a phenomenal job the rooms are spotless on arrival and daily care shoes pride in work and attention to detail. Our restaurant experience was okay—there are so many great places to eat in Scottsdale and many within a short walk of the Valley Ho it is hard to justify the prices for a “convenient restaurant” —($23 burger) when a short stroll gives you a plethora of competitively priced (or better) options. The grounds are meticulously maintained. Highly recommend this property for location and exceptional overall experience! I see why people return regularly!!

Nice staff, clean room!

This hotel is definitely for kids' ages 2 to 7.

Great stay! room was great, awesome location, dining option at the resort.. activities included with stay.

Everything was top notch. The coffee shop remembered my drink daily

I was very wary of booking this hotel, based on some of the reviews on here.. I followed my gut and booked it regardless, and was absolutely blown away by the level of service provided by this hotel. We pulled up and were greeted by the wonderful concierge team, valet parking, immediately handed us an umbrella to shield us from the rain.. went into check in and had an amazing experience with the front desk. The room was absolutely incredible with the best views of the red rocks, I've never seen anything like it, and the views from the room were so great we didn't need to leave.. The bar is right next to a creek and offers outdoor seating, an upscale, cozy experience. There is an onsite free shuttle service where you are able to get a free taxi essentially, anywhere within a 1.5km radius. All staff were amazing, the hotel was amazing, and the service was incredible. We got engaged on the balcony of the hotel, it was incredible. For anyone put off by bad reviews, ignore them. Ultimately the hotel isn't cheap, and so any miniscule minor inconveniences seem to trigger a bad review here. Ignore and enjoy - you won't regret it.

Great amenities great room

We really enjoyed our time at Mountain Shadows Resort and would come back again. We booked a double Queen premium room with a pool facing balcony. The room felt modern and the windows were a beautiful design feature. The location of our room within the property was perfect. The rooms were clean and well appointed, but we missed having a fridge in the room and there were no ice machines available in the building. I understand resorts aren’t DIY friendly and are meant to be more full service, but a fridge is a minimum amenity, in my opinion, and there was plenty of room for one. The patio overlooking the pool was great (the resort was very quiet and other guests were respectful!) but a second lounge chair on the balcony would have been appreciated. The bathroom set up for this room included an open vanity/sink area and a toilet room and shower enclosed in frosted glass. Privacy wasn’t a concern for me, since I was staying with my spouse, but for a family of four or a ladies weekend etc, one might feel uncomfortably exposed to have just a thin glass door separating the shower and toilet from the rest of the room. We did not eat or drink at any of the bars or food venues at the resort. Parking in/out was easy and we found a spot every time we left and returned. Regardless of a few room design shortfalls, we loved the resort, the staff and the location. If you visit, be sure to check the secret sunset pool and tour the lobby art gallery. Wonderful stay!

Unfortunately was mistakenly charged in two separate occasions for minibar consumption that didn’t take place. You have to keep an eye on the final bill unfortunately. Front desk was quick to respond however not ideal.