West Island Romantic Vacations

Nice

Don't expect any communication with the staff. The front desk wasn't staffed during any of the five days we stayed at any time. Messages via the Expedia app were ignored. Daily room service is not available. The hotel does not have a coffee shop/cafe, dry cleaning/laundry services, Concierge services nor a restaurant as advertised. Website says the checkin time is 3PM; however a same day email note says 4PM. The washer and dryer were both broken and unusable. The shower faucet handle fell off multiple times. The bathroom fan was broken. The location in the neighborhood was excellent.

The Mercer is beautiful and in a great location between old Montreal and Downtown. A few items that could have improved our stay include more hand, face and kitchen towels. We only had one face cloth for 4 people and 4 bathtowels. We also had no bedding for our pull out sofa but we managed to track down bedding in the central cabinets on the floors. Overall, our stay was wonderful and staff at the front were very kind.

No staff after checkin. Very self service

The staff was amazing.

Magnifique hôtel, très propre et le personnel très accueillant et sympathique. Le resto de l’hôtel est excellent. La seule chose c’est que j’ai trouvé impoli de la part d’un valet de me parler en anglais alors que je lui parlais en français. Sinon très beau séjour.

No staff after checkin. Very self service

Nice