Macarthur Pet-friendly Vacations

Overall very disappointing for what was listed as a deluxe room. Dated, poorly maintained and dirty (marks on walls, marks on curtains, dirty crockery, and dirty bathrooms). Less than acceptable really.

Great location, with a decent pool as well as a sauna and steam room. Nice place to stay in the Sydney CBD.

Fabulous Hotel and the business class floor was exceptional. Juliette in the business class lounge was wonderful. Food in the lounge and in the Fax Bar was of a high standard and full of choice.

Both the girls at check in were first class and made my process so easy. A great place to stay in Bondi

breakfast was amazing with wide selection of choices, Room was clean and all I needed for the stay. Location made things easy to get to places in the city. Overall the stay was amazing.

Unfortunately, our stay was disappointing and did not reflect the room or price originally advertised. On arrival, we were charged more than the amount quoted when booking. We had also reserved an executive room with two double beds but were instead allocated a very small room with two single beds. Although the room had an unusually large balcony, the interior was cramped and poorly maintained. The wallpaper was peeling, the fridge was overheating—which raised genuine safety concerns—and there was considerable mould in and around the bathroom sink. Overall, the room did not meet the standard expected of an executive room, and the discrepancy in both the price and room configuration made the experience particularly frustrating. The hotel needs to improve its booking accuracy, transparency around charges, maintenance and cleanliness.

Overall very disappointing for what was listed as a deluxe room. Dated, poorly maintained and dirty (marks on walls, marks on curtains, dirty crockery, and dirty bathrooms). Less than acceptable really.