Yucatan Peninsula Golf Vacations

Iberostar was a complete disappointment. This resort is old, run-down, and clearly not being maintained properly. After seeing the reviews, we expected much better, but honestly, we kept wondering how this place gets such high ratings. Our room was awful. It was extremely outdated and had mold. There is no excuse for putting guests in a room like that, especially when paying resort prices. One elevator was broken during our stay, which caused ridiculous lines just to get to our room. Basic things like getting around the hotel became a hassle. The staff was not much better. We dealt with employees who were rude, dismissive, and acted like helping guests was an inconvenience. That is not the kind of service anyone should receive at a resort. Overall, this place is nowhere near the standard we expected. The property needs serious maintenance and updating, and the customer service needs a major improvement. Our stay was frustrating from beginning to end, and we left wishing we had booked somewhere else. I would not recommend Iberostar. Save yourself the disappointment and book another resort.

Iberostar was a complete disappointment. This resort is old, run-down, and clearly not being maintained properly. After seeing the reviews, we expected much better, but honestly, we kept wondering how this place gets such high ratings. Our room was awful. It was extremely outdated and had mold. There is no excuse for putting guests in a room like that, especially when paying resort prices. One elevator was broken during our stay, which caused ridiculous lines just to get to our room. Basic things like getting around the hotel became a hassle. The staff was not much better. We dealt with employees who were rude, dismissive, and acted like helping guests was an inconvenience. That is not the kind of service anyone should receive at a resort. Overall, this place is nowhere near the standard we expected. The property needs serious maintenance and updating, and the customer service needs a major improvement. Our stay was frustrating from beginning to end, and we left wishing we had booked somewhere else. I would not recommend Iberostar. Save yourself the disappointment and book another resort.