Verified
4/10 Poor
Asia
Apr 3, 2026
Disliked: Amenities
While the rooms were clean but the amenities in the rooms could benefit from an update.
The pool areas provided an enjoyable atmosphere with organized events, there were several areas where my experience fell short of expectations for an all-inclusive resort.
First, the staff's professionalism was inconsistent. While the serving staff was friendly, other team members became uncomfortably pushy once I declined to purchase additional packages or events.
My primary concern, however, was the food and the reservation system. The quality of the meals across the resort's restaurants was disappointing. It was particularly surprising that basic items, such as salsa or hot sauce, were unavailable for tacos and quesadillas, instead I was offered Ketchup. Room service staff advised they do not carry such sauces. Furthermore, the dinner reservation policy is quite restrictive. Being limited to only one reservation per day—with no flexibility to book different times or locations—made it difficult to plan around daily activities. If a reservation time is missed, the only remaining options are the buffet or room service, which contradicts the freedom one expects at an all-inclusive property.
Another thing is
Asia
Stayed 3 nights in Mar 2026
