Angel Island Golf Vacations

Great views from sky bar

My favorite hotel in the city

Location is good, close to Pier 39. The breakfast buffet is great.

The staff go above and beyond the call of duty for guests of the hotel. It's perfectly located and in walking distance of Chinatown, North Beach and even the wharf. One notable stand out is how amazingly spacious the rooms with two queen beds are, which provide the perfect backdrop for a girl's or family getaway. The giant tub in the beautifully appointed bathroom did not disappoint either. Also, it's refreshing to have an abundantly stocked fluffy fresh towel collection, along with tea and coffee maker, so it really felt like home.

The hotel itself is beautiful. The finish superb and the location outstanding. I wanted to give a 5 star review based on that alone. However, our room was not cleaned for two days and when I went and made reception aware the supervisor was quite rude and intimated that I may have been at fault by not making the cleaners aware that I wanted the room cleaned!! I had left the light on for 2 days that said,’please make up my room’. Not sure what further measures were required! I was told that they couldn’t do anything about my room that day as the cleaners went home at 4 pm! It was now 6pm. I was so gobsmacked in an American hotel where customer service is king, to be given that response. They did relent and gave money off but I was really disappointed the way that it was handled. Also, on our first day the carpet throughout our floor had, what looked like, Shake n vac sprinkled all over it. Only problem. It was left like that for 2 days! It looked unprofessional in such a totally beautiful hotel to have white powder all over the carpet. All the guests on my floor were discussing it and mystified why this would be left this way and considered acceptable in such a prestige hotel. I wanted to really love this hotel experience and it has great facilities. It just needs better management and staff that care.

The staff go above and beyond the call of duty for guests of the hotel. It's perfectly located and in walking distance of Chinatown, North Beach and even the wharf. One notable stand out is how amazingly spacious the rooms with two queen beds are, which provide the perfect backdrop for a girl's or family getaway. The giant tub in the beautifully appointed bathroom did not disappoint either. Also, it's refreshing to have an abundantly stocked fluffy fresh towel collection, along with tea and coffee maker, so it really felt like home.

My favorite hotel in the city

Very courteous staff

Good hotel but won’t stay again, almost $100 to park at the hotel for 2 nights.

Always a great stay here.

The property is awesome. I love how you can control the entire room with the app.

Safe, convenient location

My favorite hotel in the city

Location is good, close to Pier 39. The breakfast buffet is great.