Yucatan Peninsula All inclusive Vacations

We had a great time. I've never met a staff as kind and helpful. We will definitely be back.

We got moved to a different room that was horrible n a lot of birds pooping n wouldn’t let us sleep

Fabulous all inclusive resort. Everything is clean and up to date. Staff was extremely friendly. Food was well above average for this type of resort. After being a twenty + year fan of Sandals resorts, I do not think we will return to them after visiting this resort. This is our new place for the foreseeable future. If you have any interest in history or archaeology, I highly recommend an excursion to Chichen Itza. Just be prepared for the heat and humidity.

Amazing staff come here every year and get treated with the same respect

Stayed at Moon Palace Sunrise - make sure you confirm which hotel (group of 3) you want before booking. I didn’t realize it was three different hotels but was happy that we ended up at Sunrise. Amenities were very worth the money. Travelled with my young adult children (18 and 19) and we loved all the food, drinks, and activities. Would recommend this hotel to others and would also consider returning in the future. Only downside is the sales pitches that come with check in and check out. Be ready to say no if you’re not into upselling

The staff at the property was great. A special thank you to Laura, our personal concierge. She was exceptional and took care of all our needs. Her attentiveness enhanced our experience. There is one aspect that was a little disapointing, was the division of guests. The property offers Reserve rooms at higher price which includes the use of extra onside amenities such as an additional pool, bar and restaurant. So if you are not staying in this type of room, you are not permitted to use these areas. While I understand paying extra for larger room and services such as the spa, I disagree with restricting access to amenities. Walking past these areas knowing they are off limits lessen the otherwise enjoyable and relaxing stay.

Stayed at Moon Palace Sunrise - make sure you confirm which hotel (group of 3) you want before booking. I didn’t realize it was three different hotels but was happy that we ended up at Sunrise. Amenities were very worth the money. Travelled with my young adult children (18 and 19) and we loved all the food, drinks, and activities. Would recommend this hotel to others and would also consider returning in the future. Only downside is the sales pitches that come with check in and check out. Be ready to say no if you’re not into upselling

Clean and nice resort

We had a great time. I've never met a staff as kind and helpful. We will definitely be back.

All Services excelente

pool floor could be cleaner, otherwise it was a great experience

We had a great time. I've never met a staff as kind and helpful. We will definitely be back.

All Services excelente

Just returned from a 4 night stay. Everything is middle of the road at this resort. Don’t have high expectations and you will be fine. If you expect above average anything, you will be disappointed. The good: The coffee shop, the Spa, the pool bartenders and the young towel lady. Most of all the guest services manager when needed was what saved the trip. Needs immediate work: All food by the pool and room service menu needs to be overhauled. It’s very limited and blah. Overall, would not stay at this resort again. To many employee errors, sanitation issues, and overall lack of value for the money. You can find a better option. Thank you.