ユカタン半島でのオールインクルーシブの旅行

Amazing staff come here every year and get treated with the same respect

Secrets Mirabel Cancun is undeniably a beautiful resort, surrounded by breathtaking views and sunrises. Almost every beach front room has a great view but my recent stay was heavily impacted by major operational inconsistencies, particularly around dining and guest amenities. Upon arrival, the communication regarding guest perks and amenities was practically non existent. Instead of receiving details at check-in when they would actually be useful, information and amenities were delivered to us late into our stay. Worse yet, there was zero explanation of what these amenities were actually for or how to use them. Once we did look into them, we found significant restrictions and limitations that made them nearly impossible to utilize. For example a 40 dollar guest credit but only 10 dollars can be applied to select wines at dinner or a certain amount for the spa. It felt less like a genuine guest perk and more like a box checking exercise. Additionally, you couldn’t use the lump sum it had to be split and there was limits. So when did we use it during our 7 night stay. We didn’t. Too many restrictions. The dining logistics desperately need an overhaul. The resort operates on a system where certain restaurants are shut down on specific days, which is incredibly inconvenient for guests trying to plan their evenings. Secrets really needs to transition to a formal reservation system. Because they don't use one, the wait times for dinner are highly unpredictable.

ワインを売りにしているように感じて予約したが、オールインクルーシブの範囲で提供されるワインは、いまいち。 レストラン関係以外はよかった。

Secrets Mirabel Cancun is undeniably a beautiful resort, surrounded by breathtaking views and sunrises. Almost every beach front room has a great view but my recent stay was heavily impacted by major operational inconsistencies, particularly around dining and guest amenities. Upon arrival, the communication regarding guest perks and amenities was practically non existent. Instead of receiving details at check-in when they would actually be useful, information and amenities were delivered to us late into our stay. Worse yet, there was zero explanation of what these amenities were actually for or how to use them. Once we did look into them, we found significant restrictions and limitations that made them nearly impossible to utilize. For example a 40 dollar guest credit but only 10 dollars can be applied to select wines at dinner or a certain amount for the spa. It felt less like a genuine guest perk and more like a box checking exercise. Additionally, you couldn’t use the lump sum it had to be split and there was limits. So when did we use it during our 7 night stay. We didn’t. Too many restrictions. The dining logistics desperately need an overhaul. The resort operates on a system where certain restaurants are shut down on specific days, which is incredibly inconvenient for guests trying to plan their evenings. Secrets really needs to transition to a formal reservation system. Because they don't use one, the wait times for dinner are highly unpredictable.

Secrets Mirabel Cancun is undeniably a beautiful resort, surrounded by breathtaking views and sunrises. Almost every beach front room has a great view but my recent stay was heavily impacted by major operational inconsistencies, particularly around dining and guest amenities. Upon arrival, the communication regarding guest perks and amenities was practically non existent. Instead of receiving details at check-in when they would actually be useful, information and amenities were delivered to us late into our stay. Worse yet, there was zero explanation of what these amenities were actually for or how to use them. Once we did look into them, we found significant restrictions and limitations that made them nearly impossible to utilize. For example a 40 dollar guest credit but only 10 dollars can be applied to select wines at dinner or a certain amount for the spa. It felt less like a genuine guest perk and more like a box checking exercise. Additionally, you couldn’t use the lump sum it had to be split and there was limits. So when did we use it during our 7 night stay. We didn’t. Too many restrictions. The dining logistics desperately need an overhaul. The resort operates on a system where certain restaurants are shut down on specific days, which is incredibly inconvenient for guests trying to plan their evenings. Secrets really needs to transition to a formal reservation system. Because they don't use one, the wait times for dinner are highly unpredictable.

Amazing staff come here every year and get treated with the same respect