Okitama All inclusive Vacations

Clean room good staff and a couple of nice restaurants.

We stayed one night here as a pit stop driving from Yamagata to Tokyo. We were traveling as a family of four with two young children so it was helpful that meals (dinner and breakfast) were included. We also stayed in one of the larger rooms (Room with Open Air Bath Type C) which was spacious. We liked that Maxvalu supermarket was nearby just in case we needed something last minute. I also liked the fact that they have a brewery and offer yoga class. However, the wifi was not the best and the room doors were not auto-locked. Guests were expected to lock the doors with the keys provided. English level of the staff was limited which was expected but, one thing they can improve was having an established wait list for the private onsen. They have two private onsen and each guest is allowed to use for 30 mins with a key that you have to ask from the front desk. I approached the front desk for a key and they said there was a 15 mins wait and I can wait "nearby". After 15 mins, I approached the front desk again, and they said I had to wait for another 20 mins because another guest already went in, so in the end I stood literally at the front desk to wait for the key afraid that I might lose my spot. Originally I thought it was because I don't speak Japanese and it caused the miscommunication but later on I found out there was another local guest who was as frustrating as I was about the wait, so I believe the confusion was due to no established wait list which can be avoidable.

As I know that Okura Hotel Group is one of the best hotel in Japan. 3rd and 4th Sep 2026, I stayed room # 823 , I was doublely disappointed with 🐌 🐌 🐌 super Slow SPEED Wi-Fi . I still don't believe it. 오직 오쿠라의 이름 만을 유지 하고 있다는 느낌, 조식도 유명하다 이유를 잘 모르겠어요

Great place. Would use again

Clean room good staff and a couple of nice restaurants.

As I know that Okura Hotel Group is one of the best hotel in Japan. 3rd and 4th Sep 2026, I stayed room # 823 , I was doublely disappointed with 🐌 🐌 🐌 super Slow SPEED Wi-Fi . I still don't believe it. 오직 오쿠라의 이름 만을 유지 하고 있다는 느낌, 조식도 유명하다 이유를 잘 모르겠어요

Great place. Would use again

Rooms were very clean and large! The staff were also very helpful and kind. Would definitely stay here again.

We stayed one night here as a pit stop driving from Yamagata to Tokyo. We were traveling as a family of four with two young children so it was helpful that meals (dinner and breakfast) were included. We also stayed in one of the larger rooms (Room with Open Air Bath Type C) which was spacious. We liked that Maxvalu supermarket was nearby just in case we needed something last minute. I also liked the fact that they have a brewery and offer yoga class. However, the wifi was not the best and the room doors were not auto-locked. Guests were expected to lock the doors with the keys provided. English level of the staff was limited which was expected but, one thing they can improve was having an established wait list for the private onsen. They have two private onsen and each guest is allowed to use for 30 mins with a key that you have to ask from the front desk. I approached the front desk for a key and they said there was a 15 mins wait and I can wait "nearby". After 15 mins, I approached the front desk again, and they said I had to wait for another 20 mins because another guest already went in, so in the end I stood literally at the front desk to wait for the key afraid that I might lose my spot. Originally I thought it was because I don't speak Japanese and it caused the miscommunication but later on I found out there was another local guest who was as frustrating as I was about the wait, so I believe the confusion was due to no established wait list which can be avoidable.

Beautiful ryokan in Tendo. Great hospitality & services . Would stay here again