Shasta Cascade All inclusive Vacations

If I could give this place zero stars I would. First, it was very hard to find the location because there is construction outside. When I finally found the place, there was one person at the desk who was extremely rude and condescending. She made fun of the way I spoke (mimicked me). I was in shock. I had already prepaid for the hotel so I didn't know what to do. I figured I would let it go since it's one night. I asked about parking - she said can't give me parking until I checked in. So I checked in and then after I paid for parking - she said she didn't have anymore key cards to the parking garage. She told me that every time I would need to go in or out of the garage I would need to come into the hotel and tell them and they would meet me at the garage (!) I asked politely how does this work if there's only one person at the desk. and where do I park to call you to help me with the garage (since there's no parking - only construction - outside the hotel). That set her off in an angry tirade. I was afraid for my safety at this hotel with this person in charge. I called my friend that I was meeting - she came over a few minutes later and I told her what happened. We checked the room - which had an intense chemical odor - can't breath. She refused to let me talk to a manager and refused to refund. It was such a twilight zone experience. STAY AWAY FROM THIS HORRID PLACE.

Fantastic boutique hotel in the heart of Santa Monica, beautiful views and great attention to detail. Fantastic staff. Nice pool, family friendly.

Amazing room. Awesome location. Everyone is so happy to work there. Very well kept

Everything about this hotel was amazing. Close to hollywood attractions, had the coolest interior design very moody and fun. Enjoyed their bar and food. The rooftop pool was so cool! The staff was so sweet and prompt, I will definitely be back here.

Fantastic boutique hotel in the heart of Santa Monica, beautiful views and great attention to detail. Fantastic staff. Nice pool, family friendly.

Great location and perfect choice for a family or couples excursion.

I would 100% come back. We had nothing to do for the 4Th, took a chance on the Maya hotel. it did not disappoint. Food was amazing, staff was friendly, the property was excellent. 10 out of 10..

Staff were always happy and helpful. A+ They made the experience very enjoyable. Please upgrade you toilet paper - a luxury hotel should never consider single ply toilet paper acceptable.

Hotel is great, parking easy, safe neighborhood. Our room overlooked trash and had a trash room right outside our room which was not ideal. We’ve stayed there before and will again.

Convenient and parking was convenient

Amazing room. Awesome location. Everyone is so happy to work there. Very well kept

The staffs are nice and friendly.