Captree Island All inclusive Vacations

The power outlets were sparse and old which made the connection very loose. Also no direct USB-C ports which made it hard to charge anything bedside. The rooms were very small and after opening bags, there were no wiggle room to move around and adjust.

It has the potential of being a really neat place, but its not. The lobby furniture is old; the atmosphere is not inviting at all. Its dingy and our tub wasn't draining properly the 1st night and we were pretty much told to deal with it. I was told i would get refunded some fees and I haven’t seen that refunded; but I checked out this morning so we’ll see. They fixed it the next day; but the way it was handled was not cool. The worst thing about it is that is was probably an easy fix; but they didn't even send anyone up to look at it.

Clean rooms! Every staff member was so nice. The renovated suites were great!

Normally love margaritaville and enjoy. Have been to 4 locations in the past 2 years. All have been fantastic. I have also stayed at the NYC location twice before with good results. This time was horrible. The price was inflated beyond measure for the current week, but whatever I get it. The problem was the staff at the front desk were horribly rude and mean. They made my wife and children uncomfortable while trying to check in with me still at work. The language used by staff was aggressive and divisive as they talked down to me on the phone and her at the desk. When I had left a note on file I would not be there for checking in because of work and provided a physical copy of my license. I was unable to bring guests in town to the pool. I was unable to show my children the roof top bar. So very disappointed and sad to report this. Alex and the rest of the front desk staff are atrocious.

Great friendly and inviting staff. Room was nice. Will definitely be booking here later in the future

Rooms are a bit out dated and a little noisy. AC didn’t work really well. Neighborhood is nice and the hotel is well priced. We were out all day and would easily walk back or catch trains.

The power outlets were sparse and old which made the connection very loose. Also no direct USB-C ports which made it hard to charge anything bedside. The rooms were very small and after opening bags, there were no wiggle room to move around and adjust.

Lovely hotel and prompt and good staff assistance when needed.