Vancouver Island Adventure Vacations

Clean, older hotel that is newly remodeled, nice family lounge to each tv and play games, nice clean relaxing pool and area. Good restaurant.

Amazing staff and customer service.

The beds were very comfortable and the sheets and towels were very good quality. The room was clean and very nicely decorated. We had lunch in the restaurant and it was very good. We made use of the complimentary shuttle and that was very helpful. Our Driver, Reid was friendly, knowledgeable of the area and had great tips for places to see. We were very much looking forward to lounging in the sun by the pool, but the pool is on the east side of the hotel building and so its in the shade in the afternoon. One thing that I would change is that there are no water bottles in the room. You can go down to the bar and get some, but why not have a couple in the room for your guests?

The room itself was excellent — comfortable bed, spotless, and I appreciated the laminate floors, which made everything feel cleaner. Staff were outstanding: friendly, helpful, and genuinely attentive. The M Club Lounge was a disappointment. It felt dark and uninviting, and the food didn't deliver. Fake tasting scrambled eggs at breakfast, and the evening appetizers (doughy Thai chicken, waxy cheese) were not worth the trip. Sticking to the toast and fruit is your best bet. Honestly, I'd skip the lounge upgrade and have breakfast somewhere nearby instead. Parking was the other frustration. The garage is difficult to navigate — the two-way ramp is very narrow, and if two cars meet, one has to reverse around the full circular ramp. We also couldn't charge our EV because non-charging vehicles were occupying the charging stalls, and there didn't seem to be any enforcement of the posted rules around moving your car once charging is complete. Overall, it felt more like a well-maintained 3-star hotel than a 4-star experience. Great room and staff, but the lounge and parking situation need work.

Our guest loved his stay