Tidewater Region Adventure Vacations

Great location and nice spacious room - A/C was out third night with no notification from staff and the water station did not work on our floor.. unacceptable in the extreme heat. Housekeeping did not do a great job.

Very comfortable

It would be very helpful to have a convenient way to get beverages to take to your room. It is a huge pain to go to the desk and wait for them to get drinks or for room service.

This hotel is pretty well located and maintained, however, the check-in staff mentioned that breakfast was included when I checked-in. The next morning we go to breakfast and told about the offerings, then a second staff member comes after we start grabbing food demanding for vouchers. Since we were also asked to pay nearly $70 at check-in after prepaying the room, we weren't clear what she's talking about, no manager was available, and we just left breakfast. This also happened to another guest who was at breakfast at the same time. After asking what the $70 charge was about, the front desk said it's for Wi-Fi and other "amenities" offered by the hotel. Given that we got no housekeeping the next day or other "amenties" this charge seems rather criminal.

Everything was great. Friendly, helpful staff, clean rooms, we had a nice view. Burger at the rooftop bar was very good. Definitely would recommend and would stay here again.

great hotel

It would be very helpful to have a convenient way to get beverages to take to your room. It is a huge pain to go to the desk and wait for them to get drinks or for room service.

The building itself is gorgeous. The cafe and the cafe staff as well as the doormen are very friendly and respectful. The check- in people: cold, detached, bordering on unprofessional. Did not feel Welcome. Even though I’ve been a repeat guest at Riggs l will not return. I like feeling welcomed and appreciated for being a supporter and an important part in the ecosystem. Hotel Riggs is not it. (Also, after the fact item: hotels.com let me know last night that as a VIP apparently I was supposed to be given the option of a free room upgrade, which never happened). Very disappointed. Will not go back.

Great location and nice spacious room - A/C was out third night with no notification from staff and the water station did not work on our floor.. unacceptable in the extreme heat. Housekeeping did not do a great job.

We had the pleasure of staying at the Phoenix DC. We really enjoyed our visit; hotel has outstanding food. The room and door attendants were very friendly and helpful. They have a little mini coffee station open 24/7 and deliver bottled water to your room daily. Location is outstanding, very close to Union Station for transportation needs, the U.S. Capital is on the same street.

Very comfortable