Middle East Ski Vacations

The hotel is conveniently located, very close to the Insurance Market and Mall of the Emirates metro stations. There is a club inside the hotel, so it can be lively at night, but the staff were extremely friendly and helpful, assisting me with a room change

We were treated for a very needed early check in, as well as late check out, the stuff went out of his way to provide good service in all service aspects - reception, luggage, food, room maintenance. The only thing which was not great was elavators. In 4 out of our 5 days of stay one elevator out of 3 available did not work, causing long waits and crowded rides.

This property is in an excellent location, surrounded by various restaurants and walking distance to the metro station. The Mall of Emirates is either a 20 min walk or one metro stop. The most positive review goes to the hotel staff. All the staff are extremely helpful, efficient and do go out of their way to make sure customers' are comfortable . However there are issues with the hotel. Every Friday evening the hotel hosts a party on the first floor and the noise travels to the guestroom making it difficult to rest or sleep. The bathtubs and bathroom doors are worn out and has got rusts and stains. When I walk down the corridor and in my room the vents constantly gave out a malodourous himid scent which was unpleasant and I had to open the windows.

Amazing resort with excellent accommodation and facilities. The aquapark is outstanding and a real highlight. Breakfast is average, and the beach is nothing special for a resort of this level. Dining is confusing and restrictive — even on a full-board plan, many better restaurants require significant extra payment, in some cases up to $190 per person, which feels excessive. Overall impressive, but food policies reduce the value.

Haven’t offered upgrade

Haven’t offered upgrade

Amazing resort with excellent accommodation and facilities. The aquapark is outstanding and a real highlight. Breakfast is average, and the beach is nothing special for a resort of this level. Dining is confusing and restrictive — even on a full-board plan, many better restaurants require significant extra payment, in some cases up to $190 per person, which feels excessive. Overall impressive, but food policies reduce the value.

We were treated for a very needed early check in, as well as late check out, the stuff went out of his way to provide good service in all service aspects - reception, luggage, food, room maintenance. The only thing which was not great was elavators. In 4 out of our 5 days of stay one elevator out of 3 available did not work, causing long waits and crowded rides.