Haarlemmerliede en Spaarnwoude Ski Vacations

all good, breakfast could be a bit better

Overall, the property was great, the front desk staff were friendly and helpful. The Restaurant was nice and our waitress was friendly. On the other hand, the wait staff in the cafe' where we went for our lunch were much less friendly or helpful. Once we were seated, we were basically ignored unless we asked for assistance. It took us between 30-40 minutes to have our order taken and about 20 minutes before it was served, all this while other guests who spoke the native language were be seated and served much faster. The food was good, but again when we were finished dining, we had to wait about 20 minutes or so to get our check so we could pay. If the Cafe' had been busy this could have been understandable, but when we arrived there were only about 5-6 tables in the whole place that had people seated, many were just 1-2 people at them. I normally don't like to be negative on reviews, but when it was clear that we were being ignored because we didn't speak the language, that's just not good or courteous service!

Wonderful staff and very funky design

AVOID AVOID AVOID!!! If you care about your health, find another hotel. Please refer to the attached photos and videos to see how disgusting their standard is. The room had ma le bodily fluids stained on the sheets, hair in the sheets, in the shower, inside the folded robes, and dust absolutely covered the room, so bad that it triggered my asthma. Do not take your business there; they do not value their customers. They would rather lie to make a few dollars than have loyal customers, which explains why there were barely any clients there over the weekend despite the location. The mattresses are old and grainy to the touch like ostrich skin, and there is no protection between the mattress and the top sheet (no bottom sheet). I asked twice for a maid to come clean the room; aside from a sheet change, nothing was done. We still found long black hairs everywhere. When the 2nd maid and the supervisor arrived, they admitted that they do not clean rooms before guests arrive. (I even voice-recorded the conversation as proof; still, the hotel manager ignored it). When I brought it up to the reception, they assured me they would fix the problem; instead, they decided to lie and omit that I had reached out to them regarding the health code violations once I checked out. Again, for your health (especially if you have children or health issues), do not stay here.

Very clean rooms and lovely staff!