Yucatan Peninsula Scuba Diving Vacations

Upon arrival, the lobby looked outdated with parts of the roof missing, and the buffet area had a foul odor. Thankfully, the other restaurants were excellent with great food. Our first night was difficult — the room next door had a woman with several children screaming nonstop. I called the front desk twice for help, but no one answered. I eventually went to the door myself, and while the noise briefly quieted, it soon returned. The mom appeared drunk and overwhelmed, and the children were out of control. Overall, most of the staff were friendly and helpful, but guest services were hesitant to provide smaller bills, which was frustrating since these were meant for tipping their own employees. Scheduling dinner reservations online was also a nightmare — the system doesn’t allow changes, and adjustments require a long walk to guest services. Another disappointment was the lack of communication about the privilege amenities. At check-in, nothing was mentioned, and I only learned days later about the privilege breakfast and dinner options, which I then missed out on. The free 30-minute massage, however, was excellent and a highlight of the stay. In summary, while the staff (outside guest services) were wonderful, the specialty restaurants were enjoyable, and the massage was amazing, the outdated facilities, noise issues, poor communication, and frustrating reservation system left a lot to be desired.

My husband and I had a fabulous 4-night stay. The food was delicious, well-presented, and very high quality - even the buffet. The staff were all so friendly and welcoming. As newbies to the resort, we felt like we were treated as part of a family. We understood why we met so many guests who were on their 3rd or 4th stay. The morning yoga class was perfectly challenging and relaxing, especially when it was on the beach. Plenty of space around and in the pools. Everything about the resort was so well executed and presented - the perfect amount of luxury without being pretentious. We can't wait to go back!

I didn’t like the food options. It was very limited options

Property views were acceptable. Resort credits are a joke. They’re very specific in what they can be used on. Extremely misleading. Airport transfers were also very suspect, not very accommodating. Facility was nice. Expensive for anything not included in the all inclusive parameters. Would go again with more knowledge of what is expected of them and what’s expected of me.

Everything was perfect

The best hotel safe area and clean beds so comfortable

Everything was perfect

Alejandro in particular took very good care of us while we were at the pool. The food at the pool was simply amazing. Very chill property, super friendly and helpful staff. Highly recommend 👌

Property views were acceptable. Resort credits are a joke. They’re very specific in what they can be used on. Extremely misleading. Airport transfers were also very suspect, not very accommodating. Facility was nice. Expensive for anything not included in the all inclusive parameters. Would go again with more knowledge of what is expected of them and what’s expected of me.

We have been returning twice a year since 2005 (our honeymoon). The resort feels very authentic Mexican rather than the modern marble and glass of the newer resorts. The number one thing that stands out is SERVICE.

The Hyatt Ziva Cancun resort was beautiful and you can’t beat the ocean views surrounding the property. All of the staff was incredibly friendly and the food choices were excellent. We couldn’t be happier with our stay.

I didn’t like the food options. It was very limited options

My husband and I had a fabulous 4-night stay. The food was delicious, well-presented, and very high quality - even the buffet. The staff were all so friendly and welcoming. As newbies to the resort, we felt like we were treated as part of a family. We understood why we met so many guests who were on their 3rd or 4th stay. The morning yoga class was perfectly challenging and relaxing, especially when it was on the beach. Plenty of space around and in the pools. Everything about the resort was so well executed and presented - the perfect amount of luxury without being pretentious. We can't wait to go back!

Property views were acceptable. Resort credits are a joke. They’re very specific in what they can be used on. Extremely misleading. Airport transfers were also very suspect, not very accommodating. Facility was nice. Expensive for anything not included in the all inclusive parameters. Would go again with more knowledge of what is expected of them and what’s expected of me.