Gibson Island Mountain Vacations

Great location, good walking area, nice restaurant and lounge downstairs. Rooms are minimalistic and the room in the bathroom are missing that luxury touch that I was expecting. The air conditioner is old as heck but worked great.

The Omni is a beautiful hotel, with a fantastic staff! The main entrance is absolutely breathtaking. The pool is great and all the restaurants are fantastic!

Clean and close to dining options

Food quality was not good. Diner type of food, definitely not upscale. Not sure why they designate themselves as luxury. Also the cafe/lounge area/lobby was closed down for a private event from 3pm until the next morning and there was not where to hang around. Main areas should not be closed for private events when there are other guests checked in. Would not come back to this one. Waldorf DC was much better. Front desk staff was very nice though.

Comfortable Stay with Seniors, but Disrespectful Service Moments I stayed one night at Arlo Washington DC with my senior citizen parents. As an Expedia Blue Premium member, I expected a smoother and more respectful experience. While there were some positives, multiple service gaps left us disappointed. Positives: • Smooth check-in • Room and washroom were clean • Housekeeping was helpful, despite a language barrier (staff spoke Spanish; I speak English) • Restaurant staff was polite and professional • A 30-minute late checkout was granted, and a short grace period was appreciated Issues That Shouldn’t Be Overlooked: • The room had very limited walking space and did not meet expectations • AC wasn’t working at check-in; after it was fixed, a technician oddly returned again • The hotel’s AI phone system made real communication difficult • A $15 restaurant discount was honored at the restaurant but rejected at checkout, which felt disrespectful and dismissive — it was only honored after cross-verification • I’m still disputing a 20% tax charged on restaurant food, which feels excessive • Luggage assistance took 25 minutes after checkout, during which time the room’s AC had been shut off, making the wait extremely uncomfortable for me and my elderly parents Inconsistent communication at the front desk — I received an email confirming a 12 PM checkout, but was told at check-in that it was a mistake. Although it was eventually honored, the situation was poorly hand

Food quality was not good. Diner type of food, definitely not upscale. Not sure why they designate themselves as luxury. Also the cafe/lounge area/lobby was closed down for a private event from 3pm until the next morning and there was not where to hang around. Main areas should not be closed for private events when there are other guests checked in. Would not come back to this one. Waldorf DC was much better. Front desk staff was very nice though.

Clean and close to dining options

The best hotel in DC by far!

I loved the location, I felt like I was part of the community.

Comfortable Stay with Seniors, but Disrespectful Service Moments I stayed one night at Arlo Washington DC with my senior citizen parents. As an Expedia Blue Premium member, I expected a smoother and more respectful experience. While there were some positives, multiple service gaps left us disappointed. Positives: • Smooth check-in • Room and washroom were clean • Housekeeping was helpful, despite a language barrier (staff spoke Spanish; I speak English) • Restaurant staff was polite and professional • A 30-minute late checkout was granted, and a short grace period was appreciated Issues That Shouldn’t Be Overlooked: • The room had very limited walking space and did not meet expectations • AC wasn’t working at check-in; after it was fixed, a technician oddly returned again • The hotel’s AI phone system made real communication difficult • A $15 restaurant discount was honored at the restaurant but rejected at checkout, which felt disrespectful and dismissive — it was only honored after cross-verification • I’m still disputing a 20% tax charged on restaurant food, which feels excessive • Luggage assistance took 25 minutes after checkout, during which time the room’s AC had been shut off, making the wait extremely uncomfortable for me and my elderly parents Inconsistent communication at the front desk — I received an email confirming a 12 PM checkout, but was told at check-in that it was a mistake. Although it was eventually honored, the situation was poorly hand

Clean and close to dining options

Great location, good walking area, nice restaurant and lounge downstairs. Rooms are minimalistic and the room in the bathroom are missing that luxury touch that I was expecting. The air conditioner is old as heck but worked great.

Staff extremely friendly and welcoming Rooms very clean

Food quality was not good. Diner type of food, definitely not upscale. Not sure why they designate themselves as luxury. Also the cafe/lounge area/lobby was closed down for a private event from 3pm until the next morning and there was not where to hang around. Main areas should not be closed for private events when there are other guests checked in. Would not come back to this one. Waldorf DC was much better. Front desk staff was very nice though.