Hudson Valley Luxury Vacations

As someone who has used this hotel a bunch, it has me rethinking returning, especially on the weekends. There is ZERO control of kids at what is an already a small pool. Example? Young kids jumping into the hot tub. Not enough pool chairs and some were completely broken. Service, though friendly, made frequent mistakes and had to be asked several times for items…from the poolside service to pillows requested over three times that were necessary to help Medical issue. It’s a shame because the hotel has a nice decor to it.

This is advertised as a 5 star property. In my opinion, it is a nice 4 star but it’s the little things that Opus is missing to get it to 5 star. First—soaps and lotions were *not* Le Labo, they were a watered down Marriott version. The pictures need to b updated on the website. I would suggest robes and slippers on hand. (It was my understanding you had to request a robe from housekeeping). Towels were not soft, they were rough and we had to request more—only 3 provided, 2 hand towels, 2 washcloths, no makeup remover. 1 vanity kit, 1 shower cap and the smallest bottle of lotion that’s made for 1 use. Suggest turndown service. Better hairdryers, not cheap ones that don’t work. You have to request water and ice from housekeeping. The locations is nice! The people were kind. Housekeeping was on point. But to reiterate—this is not a 5 star property.

This is advertised as a 5 star property. In my opinion, it is a nice 4 star but it’s the little things that Opus is missing to get it to 5 star. First—soaps and lotions were *not* Le Labo, they were a watered down Marriott version. The pictures need to b updated on the website. I would suggest robes and slippers on hand. (It was my understanding you had to request a robe from housekeeping). Towels were not soft, they were rough and we had to request more—only 3 provided, 2 hand towels, 2 washcloths, no makeup remover. 1 vanity kit, 1 shower cap and the smallest bottle of lotion that’s made for 1 use. Suggest turndown service. Better hairdryers, not cheap ones that don’t work. You have to request water and ice from housekeeping. The locations is nice! The people were kind. Housekeeping was on point. But to reiterate—this is not a 5 star property.

As someone who has used this hotel a bunch, it has me rethinking returning, especially on the weekends. There is ZERO control of kids at what is an already a small pool. Example? Young kids jumping into the hot tub. Not enough pool chairs and some were completely broken. Service, though friendly, made frequent mistakes and had to be asked several times for items…from the poolside service to pillows requested over three times that were necessary to help Medical issue. It’s a shame because the hotel has a nice decor to it.

Placed was booked by a lot of people. We happened to have stayed in an ADA suite. It was clean and comfortable. The shower had no transition but the water didnt drain all the way. We worked around the puddle. There was so much space and the sink was located outside of the bathroom. Parking was easy and the price was good. Looks older on the outside but the room was modern and comfortable.