Riviera Maya Luxury Vacations

Wonderful hotel staff, who made our stay feel so special. Jenny was a delightful staff and brightened our day with her positive vibes and cheerful smile. As read on many prior reviews the hotel doesn't look as new as it once did. There are signs of wear and tear and agree some much needed maintenance is definitely required to the hotel to make it truly shine. Being a boutique hotel does have its qualities where you are given quality over quantity and that showed, food and service was exceptional.

Really great all around. Staff were exceptional, food was great, quiet. The beginning there were some sales pitches but when politely declined the staff were not pushy about it. We will likely be back.

The food options were so-so. The buffet was often not well stocked (mostly in the evening). Some of the staff at the buffet were unprofessional - the woman on the grill on new year;s day spent most of her time talking to Spanish speaking guests and wasn't paying attention to her cooking and ruined some beautiful seafood (burnt on one side raw on the other). One of the hostesses was on her phone when I came in and ignored my hello and didn't engage with me. Personal phones should not be allowed on the floor, But a big shout out to Alejandro in the Italian restaurant for his professionalism, great

All around great resort. The food is exellent and the service is second to none. We have been there twice and have met many people who have stayed there multiple times. That is truly an indicator of how nice of a place this is.

Room was very clean, staff was overall very friendly and helpful. Main reasons why we could not rate the resort higher was related to the inability to make restaurant reservations for the first few night with no option to take care of it in advance as well as inconsistencies with room supplies in regard to coffee and snacks.

Wonderful hotel staff, who made our stay feel so special. Jenny was a delightful staff and brightened our day with her positive vibes and cheerful smile. As read on many prior reviews the hotel doesn't look as new as it once did. There are signs of wear and tear and agree some much needed maintenance is definitely required to the hotel to make it truly shine. Being a boutique hotel does have its qualities where you are given quality over quantity and that showed, food and service was exceptional.

Really great all around. Staff were exceptional, food was great, quiet. The beginning there were some sales pitches but when politely declined the staff were not pushy about it. We will likely be back.

Room was very clean, staff was overall very friendly and helpful. Main reasons why we could not rate the resort higher was related to the inability to make restaurant reservations for the first few night with no option to take care of it in advance as well as inconsistencies with room supplies in regard to coffee and snacks.

The food options were so-so. The buffet was often not well stocked (mostly in the evening). Some of the staff at the buffet were unprofessional - the woman on the grill on new year;s day spent most of her time talking to Spanish speaking guests and wasn't paying attention to her cooking and ruined some beautiful seafood (burnt on one side raw on the other). One of the hostesses was on her phone when I came in and ignored my hello and didn't engage with me. Personal phones should not be allowed on the floor, But a big shout out to Alejandro in the Italian restaurant for his professionalism, great

Really great all around. Staff were exceptional, food was great, quiet. The beginning there were some sales pitches but when politely declined the staff were not pushy about it. We will likely be back.

All around great resort. The food is exellent and the service is second to none. We have been there twice and have met many people who have stayed there multiple times. That is truly an indicator of how nice of a place this is.

Wonderful hotel staff, who made our stay feel so special. Jenny was a delightful staff and brightened our day with her positive vibes and cheerful smile. As read on many prior reviews the hotel doesn't look as new as it once did. There are signs of wear and tear and agree some much needed maintenance is definitely required to the hotel to make it truly shine. Being a boutique hotel does have its qualities where you are given quality over quantity and that showed, food and service was exceptional.

Really great all around. Staff were exceptional, food was great, quiet. The beginning there were some sales pitches but when politely declined the staff were not pushy about it. We will likely be back.

The food options were so-so. The buffet was often not well stocked (mostly in the evening). Some of the staff at the buffet were unprofessional - the woman on the grill on new year;s day spent most of her time talking to Spanish speaking guests and wasn't paying attention to her cooking and ruined some beautiful seafood (burnt on one side raw on the other). One of the hostesses was on her phone when I came in and ignored my hello and didn't engage with me. Personal phones should not be allowed on the floor, But a big shout out to Alejandro in the Italian restaurant for his professionalism, great