Shasta Cascade Cheap Vacations

Good area and price; liked the self serve flavored water station and the heater in the bathroom; elevator slow so just took stairs each time

I recently stayed at this hotel and was truly impressed by the staff — everyone was attentive, kind, and went above and beyond to make my stay comfortable. Their service and attitude were definitely the highlight of my experience. However, I was disappointed with the room maintenance. The toilet was not functioning properly, and the phone in the room didn’t work, which made it difficult to contact the front desk. These issues took away from what could have been a perfect stay. Overall, the staff made a great impression, but the hotel needs to improve its maintenance and ensure that all facilities are in proper working order. With a few fixes, this place could easily become an excellent choice

Staff was well accommodated and went above and beyond to help us find great places to visit in the area. We will definitely be back!

Staff was really welcoming and friendly; accommodating to my little, senior canine; bed really comfortable and well-equipped for remote work while traveling

I rarely leave negative reviews, but our recent stay was disappointing due to several issues that shouldn’t happen at any hotel. First, during check-in, we were given a property map with the wrong room circled. When we called the front desk to clarify, we found out that even the room number written on our key envelope was incorrect. It was a frustrating start. Once we got to the correct room, we noticed there was no complimentary water, which was unexpected given the room rate. Even worse, the bathroom floor had several used contact lenses—clearly not cleaned properly before our arrival. At checkout, when asked for our room number, the front desk staff looked confused again. I asked for an email receipt and was told it would be sent shortly, but after waiting an hour and receiving nothing, I had to call back. Still, no receipt was emailed to me. While the property itself might have potential, the lack of attention to detail and poor communication really impacted our experience. I hope management takes this feedback seriously and makes improvements, especially in housekeeping and guest service accuracy.

Staff was well accommodated and went above and beyond to help us find great places to visit in the area. We will definitely be back!

I recently stayed at this hotel and was truly impressed by the staff — everyone was attentive, kind, and went above and beyond to make my stay comfortable. Their service and attitude were definitely the highlight of my experience. However, I was disappointed with the room maintenance. The toilet was not functioning properly, and the phone in the room didn’t work, which made it difficult to contact the front desk. These issues took away from what could have been a perfect stay. Overall, the staff made a great impression, but the hotel needs to improve its maintenance and ensure that all facilities are in proper working order. With a few fixes, this place could easily become an excellent choice

I rarely leave negative reviews, but our recent stay was disappointing due to several issues that shouldn’t happen at any hotel. First, during check-in, we were given a property map with the wrong room circled. When we called the front desk to clarify, we found out that even the room number written on our key envelope was incorrect. It was a frustrating start. Once we got to the correct room, we noticed there was no complimentary water, which was unexpected given the room rate. Even worse, the bathroom floor had several used contact lenses—clearly not cleaned properly before our arrival. At checkout, when asked for our room number, the front desk staff looked confused again. I asked for an email receipt and was told it would be sent shortly, but after waiting an hour and receiving nothing, I had to call back. Still, no receipt was emailed to me. While the property itself might have potential, the lack of attention to detail and poor communication really impacted our experience. I hope management takes this feedback seriously and makes improvements, especially in housekeeping and guest service accuracy.

Staff was really welcoming and friendly; accommodating to my little, senior canine; bed really comfortable and well-equipped for remote work while traveling

Clean spacious room And loved that they set up the pack n play and I didn’t have to do it (bonus)

My stay was decent. I think my experience would have been different ultimately had the 3 people working the front desk were friendly and helpful and not rude. I will never stay here again. Period.

Clean and a big room. Very short shower head but not a big deal

The staff was so helpful. When we dropped a bottle of wine and it broke on the floor, the front desk cleaned it up and sent us another bottle of wine to our room with a very nice note. When we had to move to another room, they were very understanding and moved us immediately. Great personal service. The beach view was incredible.

Great property and location. Very well staffed with high quality people. Penthouse restaurant has a beautiful atmosphere and cocktails and food are very nice. My overall start was excellent. Only thing I would caution people about are the extra fees. There is a $40/day “amenity fee” which was not explained at check-in. This is added to your bill regardless if you use any amenities. Also, parking is expensive. $68/day. Other than that, very nice place.