Val d'Elsa All inclusive Vacations

Great location! Staff very helpful and food at hotel well priced and delicious! Loved the balcony with our room!!!

Great location, but on a noisy alley.

I liked it was so close steps away really from Il Duomo. The breakfast was very good wide selection and staff are very attentive. Thank you I had a wonderful stay. I hope to visit again

Excellent location and staff

There were no Vineyard views but it is in a decent location in Florence. The "Garden Suite" is a joke. It overlooks a courtyard that was covered in green moss and had a hose strewed about. It was not usable. So there was no view of anything. We opened the window overlooking it at night to get some air and I assume this is why we woke up with lots of bites! We never saw a mosquito though. They told us the AC didn't work. The hotel's elevator is a 1 person elevator that was too scary to use really. Our room was on the seventh floor. The staff did help with bringing the luggage up but if you don't like to climb MANY stairs, this is not the place for you. We tried to upgrade to a third person and this caused quite the comotion and really I feel they charged us in excess by making us upgrade to a suite and then charged more per person. They blamed a communication error but that was really not it! One desk person tried to make it right and was very nice but really in the end fell short. The suite was spacious and nice but the glass shelf in it had not been dusted in quite some time. It had a soaking tub, steam room and sauna, although the sauna and steam room did not work. The rooftop bar has a nice view but it is a workout to get up there! It's also where they serve breakfast and where the workout room is. I would not recommend this hotel.

The rooms were clean and the staff was very friendly. Breakfast had a great variety of food to choose from and the staff was wonderful!

Great location and got fantastic service from the hotel. Room was very clean and comfortable. Definitely my first choice for staying in Firenze!

Lovely, elegant hotel. Our room had a beautiful view of the river and the Ponte Vecchio. The location is perfect--a few minutes to the heart of the Florence. The staff is exceptionally attentive and kind. The concierge helped us so much with tickets and restaurant reservations! We will differently stay here again.

What a beautiful hotel!! Spacious room, updated nice bathroom, and gorgeous views and property. Very friendly staff, too. Breakfast is awesome and they had plenty GF options too. They also have a shuttle to take you up and down the hill to the main part of town, which was very helpful and meant we didn’t have to pay for taxis hardly at all. Overall an amazing place!

Excellent location and staff

Everything was great and the hotel was very nice. It’s just the little details that kept me from giving 5 stars. It sounded like construction or maintenance all hours late at night. And the electronics were outdated so we could not connect to the TV for Netflix. but please know! Everything else was wonderful and the breakfast was the best breakfast we have ever had in a hotel. The staff were amazing and I would recommend this place to everyone