Yucatan Peninsula Adventure Vacations

Amazing staff come here every year and get treated with the same respect

Beautiful

We had a great time. I've never met a staff as kind and helpful. We will definitely be back.

The Spa is super

Muy bonito el hotel ,pero muy mala atención por parte del personal ni dándoles propinas tenías buena atención, la comida no tenía variedad los tragos eran puro hielo y la animación en las noches solo hubo un día creo deberían mejorar ya que el hotel tiene buen potencial

The Spa is super

Secrets Mirabel Cancun is undeniably a beautiful resort, surrounded by breathtaking views and sunrises. Almost every beach front room has a great view but my recent stay was heavily impacted by major operational inconsistencies, particularly around dining and guest amenities. Upon arrival, the communication regarding guest perks and amenities was practically non existent. Instead of receiving details at check-in when they would actually be useful, information and amenities were delivered to us late into our stay. Worse yet, there was zero explanation of what these amenities were actually for or how to use them. Once we did look into them, we found significant restrictions and limitations that made them nearly impossible to utilize. For example a 40 dollar guest credit but only 10 dollars can be applied to select wines at dinner or a certain amount for the spa. It felt less like a genuine guest perk and more like a box checking exercise. Additionally, you couldn’t use the lump sum it had to be split and there was limits. So when did we use it during our 7 night stay. We didn’t. Too many restrictions. The dining logistics desperately need an overhaul. The resort operates on a system where certain restaurants are shut down on specific days, which is incredibly inconvenient for guests trying to plan their evenings. Secrets really needs to transition to a formal reservation system. Because they don't use one, the wait times for dinner are highly unpredictable.

I am writing to formally express my disappointment with my recent stay at Aqua Live Cancun. I selected your resort because it was advertised as an all-inclusive luxury experience. Unfortunately, my stay fell significantly short of the expectations created by your marketing and the services included in the package. One of the biggest disappointments was the dining experience. Food was frequently unavailable or offered in limited quantities, and although reservations were not required, guests were often placed on waiting lists because the restaurants were full. On several occasions, I had to wait approximately 40 minutes to be seated. In addition, I was surprised to find that certain menu items required an additional charge, despite booking an all-inclusive vacation. This was never made clear and made the experience feel far from truly all-inclusive. The pool area was equally frustrating. There were not enough lounge chairs available to accommodate guests, forcing people to wake up very early in the morning just to secure a chair. Guests who wanted a cabana were required to pay an additional $120 per day, which is unreasonable considering the resort is marketed as an all-inclusive property. The beverage quality was also disappointing. The drinks appeared to be made with low-quality products and did not meet the standard expected from a resort of this caliber.In addition, there was little to no entertainment at the main pool during the day, creating an atmosphere that lacked.

We had a great time. I've never met a staff as kind and helpful. We will definitely be back.

Muy bonito el hotel ,pero muy mala atención por parte del personal ni dándoles propinas tenías buena atención, la comida no tenía variedad los tragos eran puro hielo y la animación en las noches solo hubo un día creo deberían mejorar ya que el hotel tiene buen potencial

El personal es terrible, todos atienden enojados, al dar una queja te ignoran, las recepcionistas te ignoran al dar una queja, no les importan a nadie del personal las quejas, respecto a la comida se les acaba algo y ya no ponen mas, la mayoria del tiempo se acaban las cosas y ya no ponen mas, los meseros te atienden pero se tardan mucho porque estan atendiendo y en lo que regresan se ponen a limpiar asta 5 mesas y luego ya regreaan a terminar de atenderte, el room service es pesimo te toman la orden y te cuelgan, no te dises absolutamente nada y cuelgan, llamamos doa veces y colgaron y la tercer ves que llamamos nos dijeron que la orden ya estaba en proseso, tuvimmos muy mala experiencia en ese hotel

Secrets Mirabel Cancun is undeniably a beautiful resort, surrounded by breathtaking views and sunrises. Almost every beach front room has a great view but my recent stay was heavily impacted by major operational inconsistencies, particularly around dining and guest amenities. Upon arrival, the communication regarding guest perks and amenities was practically non existent. Instead of receiving details at check-in when they would actually be useful, information and amenities were delivered to us late into our stay. Worse yet, there was zero explanation of what these amenities were actually for or how to use them. Once we did look into them, we found significant restrictions and limitations that made them nearly impossible to utilize. For example a 40 dollar guest credit but only 10 dollars can be applied to select wines at dinner or a certain amount for the spa. It felt less like a genuine guest perk and more like a box checking exercise. Additionally, you couldn’t use the lump sum it had to be split and there was limits. So when did we use it during our 7 night stay. We didn’t. Too many restrictions. The dining logistics desperately need an overhaul. The resort operates on a system where certain restaurants are shut down on specific days, which is incredibly inconvenient for guests trying to plan their evenings. Secrets really needs to transition to a formal reservation system. Because they don't use one, the wait times for dinner are highly unpredictable.

Amazing staff come here every year and get treated with the same respect

Beautiful